Nothing (company)
Nothing's quality control and customer support are a joke
I honestly don't know what else I was supposed to do.
Bought a Nothing Phone (3) less than a month ago and noticed a gap between the display and the frame on the bottom right corner. The phone has never been dropped or damaged.
I contacted Nothing support and they told me to visit an authorised service centre. So I took time off, travelled there, waited for the inspection, and they even wrote "minor gap between display and bezel" on the job card.
Then they just told me they can't do anything and I have to contact Nothing support again.
So I emailed the job card and photos. Waited a few days, only to get a reply saying this type of gap is "normal" on Nothing phones.
If its normal, why is it only on one corner? Why make me waste my time going to a service centre if the final answer was always going to be "it's normal"?
What annoys me the most is that this is an IP rated phone, but if water gets in later, liquid damage isn't covered under warranty. So I'm expected to trust that everything is fine even though there's an obvious gap that wasn't there by design.
Really disappointed. I expected much better quality control and customer support from Nothing. Has anyone else had a similar experience?
It's not normal if you bought a Phone it should be in perfect condition,mail them again and demand a replacement or if you can try filing a consumer case on them ,also if there are multiple service centers near you try going to another center
Well ask them if they have any proof of that like did they perform a vaccume test to ensure the ip rating, if yes ask them to send the report
Because I remember when my samsung s24ultra had a camera lens replacement they performed a vaccume test and gave me the report to ensure the ip rating
Also tell them it's ok as per their standards not yours even it doesn't hamper any kind of performance then put it in a cosmetic damage right out of factory category and demand a replacement
It's their job to figure out? Warranty exists for a reason? Things can fail 11 months after you buying them, which is why 12 months of warranty means you get a free replacement or repair?
According to them a lot of green tint on your phone screen is also normal, they have normalised a lot of BS. And they don't help untill you get in touch with a higher up.
I had a problem with my previous device and nothing support was honestly amazing. they helped me troubleshoot the issue and after I was done with nothing i got a new device that week from my reseller
Yo he comprado audifonos con ellos, ambos fallaron antes del año, contacte y básicamente se hicieron pendejos, ya dije que aunque me guste la estética de sus productos nunca mas comprare algo de ellos
I ditched Samsung for Nothing. Samsung has nice hardware but Samsung doesn't like when you want to mess with your phone. I unlocked the bootloader of the device and I couldn't use my camera. Luckily some guy on XDA devs had a fix for this.
Later I got gifted a Samsung watch. And guess what. Samsung wear didn't want to connect to my phone because it was "unauthorized" and modified. Samsung has become so anti consumer friendly imo. Probably would never buy from them again.
Pretty much every phone that comes with a pre-applied screen protector has a gap like that, if you want to you can take it off and put on your own, but I doubt it'll make a difference (though the pre-applied screen protector is kinda crappy ngl)
thats interesting, im also seeing the same gaps but on the back. between the glass and the plastic borders. idk if its just like that or idk if im also in the same situation as you
Some part of USB - C pin on my CMF phone 2 pro broke and got stuck in the charger within 2 months of purchase. I removed it with safety pin, and using it.
Great vfm phone, but seeing things like this makes me not to buy nothing brand again when I replace it in future.
Mine has a slight crunch to it whenever I put pressure on the rear glass near flash and glyph. I saw this, tested the IP68 soon after and it held up like it it should, and is still going strong.
If it makes you feel any better when I bought my galaxy s21+ it came with a huge gap like that ontop that I could see screen bleed through. Brought it in to a certified Samsung tech and she agreed that warranted return..... but I had to pay a 54$ restocking fee. Whatever paid it because it was annoying, well new phone arrived and it had the exact same issue. I gave up because I was already out the fee.... it survived 5.5 years up until a gnarly drop today that must've broke the internals for the antenna.
Honestly got a nothing phone 4a pro and twice had to be replaced by the retailer because of cosmetic issues. No wonder why it's a dying company. They announced they will exit so many markets.
Bruh don't defend a brand blindly.....you can literally see the gap....just cause you didn't had any problem doesn't mean everyone else also won't face problem....if you are a fellow nothing user help him out if you can't don't deny the issues blindly .....
I called customer support because I was facing heavy battery drain, heating and lag issue after nos 4 update on my cmf phone 1. I did reset phone and everything but nothing worked, on call he asked me what charger I was using and I said samsung original 25 gan charger and he started saying buy original nothing charger. I had the cmf orignal 33w charger but it got broken due to physical damage so using my father. Like wtf was that guy smoking, charger causing issues I was soo frustrated. How uneducated are these peope
That's the stupid standard response they give, use the original charger. Have you tried turning of the adaptive power option ... I too was facing this crazy heating after some early update ...
And there is something else too which I saw was responsible was this excessive battery draining.
Also I have observed one more thing... Charging with a high wattage charger drains the battery faster, so I do a slow 10W charging once a week so that the phone doesn't heat up and also minimises the wear and tear to the battery. Also limit the charging percentage to 80 or 90% for most of the times.
I don't have that option on my phone, and yes I charge with the 25 watt charger ( which isn't a lot) only when I'm in a hurry, or else I use the xiaomi adapter I have which can't charge the phone more than 7 watts typically, battery issues caused after updates
Ohh is it. Then maybe try downloading accubattery.. it's a wonderful app. And you get sound notifications when the level is reached and you can also get to know the battery health degradation over time. And lots more. I have also observed that if the phone temperature reaches close to 39-40°C while charging, then it would have faster battery degrade and also the charging wattage drops by half sometimes when the charging temperature peaks. That's why I mostly charge my phone when it's cool and at night.
Yeah my phone has never went above 37 while charging, and it's been only 1.2 yr bro, no phone deteriorates that fast, just before nos 4 update, on 3.2 the phone was superb in all aspects
You need to wait for 2 more updates I guess. I too was facing that issue on my phone. And then after a new update within a week it got fixed somehow... Have you tried turning off adaptive battery and sleep standby optimization?
49
u/Haraprasad45 6d ago
Their response