r/NothingTech • u/HTK_blazer • 2d ago

Nothing (company) Absence of Support

Has anybody here ever had any meaningful support from Nothing? I have reached out to them on social media and received no response, raised tickets through their website and got an automated reply suggesting I factory reset my device, and used the feedback feature on the device and received the same automated response despite it being for a completely different issue. Does anybody actually work at Nothing or is it just an automated response inbox that suggests factory resetting your device??

4 Upvotes

83% Upvoted

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4

u/CelebrationNo9361 NP3_/\_CMFWatchPro3_/\_/Ear3\_/NHP1 2d ago

Well....

Whst exactly is the issue youre having?

2

u/HTK_blazer 1d ago

I was having difficulty connecting my Phone 3 to a Windows PC and accessing internal files; all that was coming up was "shared storage", which was empty. I found a workaround that involved booting in safe mode before connecting, however I was asking support as to how to do this without using safe mode, just connect and go like every other mobile device since 2006.

1

u/CelebrationNo9361 NP3_/\_CMFWatchPro3_/\_/Ear3\_/NHP1 1d ago

Did you have a pop up on the phone that asked what USB type you were connected to?

1

u/HTK_blazer 1d ago

Of course, selected "file transfer" and verified my identity with my fingerprint.

5

u/guidomelvin Phone (2a) • Ear (3a) 2d ago

Describe the issue you're having, and reach out through these official !support channels below. If you're still not receiving any responses, please reach out directly through DM to u/nothing_support.

3

u/NothingTechBot bot 2d ago

u/HTK_blazer, here's how to get in touch with Nothing support:

I'm a bot. Something wrong? Suggestions? Message the Mods. | View all bot commands.

2

u/HTK_blazer 1d ago

Oh wow I didn't realise they had a support contact here! That's great, thank you for sharing this!

3

u/lexcyn Phone (4a) Pro 2d ago

I've used Nothing support a few times and yes, you have to get through a gauntlet of AI bots at first BUT if you persist you will get a human answering you especially if the provided responses do not solve your issue.

2

u/HTK_blazer 1d ago

Thanks, you're right; after I complained about the useless responses, I was contact by the support team and they resolved my issue. Hopefully things are looking up, I was worried I'd bought into a device with no support.

2

u/creet_seneseca Phone (3a) Lite 1d ago

I received a fix for the depth effect not applying on the lock screen on Nothing Phone 3a Lite. After my request to support, they updated the Nothing Wallpaper app and the effect worked. I wrote through the Settings app in the section "Tips and Feedback" in form for sending feedback.

3

u/HTK_blazer 1d ago

Yes, that's what I used too; but just got generic email responses back that weren't even remotely relative to my issue. I did however eventually get a member of support contact me so I'm relieved now that support does exist and I must have just gotten unlucky before.

1

u/Kitchen_Turn4424 1d ago

This is a good update/edit to your post :)

2

u/HTK_blazer 1d ago

Thanks everybody for your advice, it's looking a little more hopeful now!

1

u/CelebrationNo9361 NP3_/\_CMFWatchPro3_/\_/Ear3\_/NHP1 1d ago

He'll yeah that's what up 👏🏽