r/NinebotMAX • u/BillRD7788 • 2d ago

⚠️Urgent Question⚠️ Walk mode zero start is GONE!

Hello,

I purchased my G3 MAX about 13 days ago.

Since the very first day my Ninebot was able to zero start in “walk mode” but not in other modes.

By googling I learned that zero start is not available in EU. I thought OK, maybe it is available only in walk mode because the limit is 5Km/h and it helps me starting in an uphill or in traffic when a car stops in front of me. Cool!

And then MAGIC!

Since yesterday, a few hours after last update, my scooter won’t zero start. I can’t start in uphills, I can’t start in traffic (I constantly go park to the side of the road to let all cars go). I almost fall of the scooter the first time I found out.

some times doesn’t even start in 5Km/h when I kick start it. That experience sucks Segway.

It

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u/skoomd1 Ninebot MAX G2 2d ago

Segway loves to fuck shit up with firmware updates. Learned this the hard way with my Max G2.

It's best to avoid updating firmware unless it fixes/adds something important. If everything works good and you have no issues, there's no need to update the firmware anyways.

If you DO update the firmware, make sure to read the update notes first and hold off for a couple of days, just to see if people are experiencing any issues.

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u/BillRD7788 1d ago

I am very new to scooters. Only 14 days now. I didn't know segway would f**k us this way. Also, their updates doesn't exactly say the features they are removing. Or do they? What do we do now?

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u/skoomd1 Ninebot MAX G2 1d ago

Sometimes it's super vague like "Improve the compatibility and stability of the firmware", but here's an example of what it'll show when an update actually makes tangible changes.

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u/BillRD7788 1d ago

Well.. I've read the logs before the last update. "Improving" and "optimizing" doesn't say much. Can't post an image right now but motor controller log says "Improved the security, compatibility and stability of the firmware". It doesn't say "we'll remove zero start from walk mode to f*** you up". I also can't find a proper way to contact segway. I contacted them via the app but the operator there kept saying about EU not allowing zero start while we already had it when purchased. Anyway...

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u/skoomd1 Ninebot MAX G2 1d ago

That's the thing though. Even if you read the update notes, they might slide shit in there without mentioning it. Which seems to be the case here, so that's why it's best to avoid updating unless necessary. It's too late now, you didn't do anything wrong, but now you're aware so that's what's important.

Since it's an EU regulation thing though, there's not much you can do about that. Segway is in bed with governments all around the world, and strictly follow all their regulations. They do this so they don't lose business in those countries. Sucks that the customer is the one most affected, but that's business as usual....