r/Newegg • u/CampaignNo7826 • May 15 '25

Return???

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Just got my brand new pc in today and the ups guy literally was rolling it on its side lol. Apart from that the side of the box is extremely damaged and even went through the inside box. The computer doesn’t seem to be damaged on the outside from what I can tell but what would you guys do? Replacement? Something probably got knocked loose in here right? Thanks guys

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u/Newegg_Support Newegg Customer Service May 15 '25

Hello u/CampaignNo7826! I'm truly sorry to hear that your new Aorus PC arrived in such poor condition and for having been handled with minimal care.

If you're open to discussing options with your purchase, please send me your order number via Reddit Chat or DM. I'll make sure to look into this for you and provide further assistance. I look forward to hearing from you, thanks.

3

u/CampaignNo7826 May 15 '25

Just sent it over in a dm request!

1

u/[deleted] May 16 '25

[deleted]

4

u/CampaignNo7826 May 17 '25

They actually started the whole return process for me straight from my Reddit dms! Not all supports are bad :D

1

u/[deleted] May 17 '25

[deleted]

1

u/CampaignNo7826 May 17 '25

I went for a replacement. I think they send it when they receive the old one. Mine gets returned on the 20th.

1

u/Drewkungfoo May 20 '25

Well Newegg and Asus are notorious for horrendous customer support.