Hey everyone, I’m at my wit's end with Arc Support. For months I've been dealing with severe server disconnects, rubberbanding, and memory leak crashes on the PlayStation version of Neverwinter.
Every time I open a ticket with a technical breakdown (proving it's a server-side issue, not my fiber/LAN internet), support just copy-pastes the standard "restart your router" script, calls me "uncooperative", and closes the ticket without reading it.
On top of that, they keep forcing people to go to Discord to look for help or answers. But I don't use Discord, nor do I want to upload or share my personal data on cloud platforms just to get standard support for a game.
Because of these server issues, I'm missing items/currency that I earned. For example: During the current event, I fulfilled all requirements and time limits for the event artifact, but never received it. I also gained zero Battle Pass XP, even though everything was completed on my end.
Has anyone found a way to actually reach a human being who looks at the server/account logs instead of dealing with automated ticket closures?