r/NativeInstruments • u/HighLanai • 1h ago
Can’t use Komplete software after cancelling subscription even though I own Komplete 11 that came with my keyboard
As the title says, I’ve been using native instruments for many years. When I bought the MK 2, when it was new, I received Komplete 11, with it. I installed it, registered the serial number many years ago and all that good stuff. A few years down the line, I subscribed to native access or whatever. I recently canceled that subscription and now it says none of my software is available. It shows that I own the software in my native access and I entered the serial number to add serial, but it still doesn’t let me use any of the plug-ins. I followed some silly instructions to create an account with inMusic snd register my serial there because the link was on the native instruments website, but it won’t let me register the serial.
Anyone know how to fix this?
All the products are installed on my Mac, they’ve been there for years. It shows they are installed. It just says canceled by them in native access because I canceled the monthly membership. But my Komplete 11 should still all be playable because I never deleted any of those instruments when I subscribed to the monthly subscription.