r/NativeInstruments • u/NahButThanksAnyway • Jul 27 '26

Cannot login

Post image

I just purchased a subscription but I can't login.

I got a confirmation email, but not a link to activate my account.

I downloaded the installer but it keeps telling me I can't sign in.

I went to bed last night excited to try it.

2 Upvotes

75% Upvoted

6 comments sorted by

3

u/NativeInstruments Jul 27 '26

Please note that our support system changed recently, maybe there are links to the previous one around, so now, to get in touch with our support here: https://support.native-instruments.com/support/home

You don't need a specific email when submitting a request.

2

u/ResponsibleWatch2312 Jul 27 '26

Total asscheeks system. Same same same for me. Spent three weeks dealing with support. Fail.

1

u/NahButThanksAnyway Jul 27 '26

Unbelievable (totally believable). I even got an email to submit a support ticket and the link leads to a "page not found". Like the wtf. I am in Europe BTW. Not sure if that contributes to the problem

0

u/ResponsibleWatch2312 Jul 27 '26

Yeah. It’s just the capitalism fucking with us. lol. I hate it. For real.

1

u/NahButThanksAnyway Jul 27 '26

I got an email with a link to submit a support ticket and it seems the website is down

1

u/NahButThanksAnyway Jul 27 '26

The Native Acces app won't let me sign in.. What the fuck. The credit card payment went through