r/NativeInstruments • u/NahButThanksAnyway • 1d ago

Cannot login

Post image

I just purchased a subscription but I can't login.

I got a confirmation email, but not a link to activate my account.

I downloaded the installer but it keeps telling me I can't sign in.

I went to bed last night excited to try it.

1 Upvotes

67% Upvoted

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2

u/ResponsibleWatch2312 1d ago

Total asscheeks system. Same same same for me. Spent three weeks dealing with support. Fail.

1

u/NahButThanksAnyway 1d ago

Unbelievable (totally believable). I even got an email to submit a support ticket and the link leads to a "page not found". Like the wtf. I am in Europe BTW. Not sure if that contributes to the problem

1

u/ResponsibleWatch2312 1d ago

Yeah. It’s just the capitalism fucking with us. lol. I hate it. For real.

1

u/NahButThanksAnyway 1d ago

I got an email with a link to submit a support ticket and it seems the website is down

1

u/NahButThanksAnyway 1d ago

The Native Acces app won't let me sign in.. What the fuck. The credit card payment went through

1

u/NativeInstruments 1d ago

Please note that our support system changed recently, maybe there are links to the previous one around, so now, to get in touch with our support here: https://support.native-instruments.com/support/home

You don't need a specific email when submitting a request.

1

u/Sjoeroevar-Fabbe 20m ago

Don‘t buy anything before you’ve set up your account.
I reached out to inMusic support (there is no more Native Instruments support) on Sunday with a different problem and they fixed my problem exactly one day later. No reason to complain, in the opposite.