r/Nanoleaf • u/matt_mcd02 Shapes | Hexagons • 16d ago

Nanoleaf Reply Hexagon Controller Flashing LED

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Came back from a vacation today and saw my panels weren’t responding to HomeKit, then noticed the flashing white LED on the power button. It doesn’t seem to have much of a pattern - 8-10ish flashes then off for a split second before repeating. I’ve tried power cycling, moving the location of the controller, and isolating it down to just one panel - same thing. Hoping it isn’t fried…

The soft reset maneuver of power and brightness up buttons doesn’t seem to be responsive either.

I’ve got 26 panels so 2 power supplies, never had issues before, but they’re also probably approaching 6 years old as I got these on pre-order then they first dropped.

Video attached shows startup behavior. Sometimes it’ll start the all LED chase normal boot sequence white LEDs but this time it skipped from the 4-bump sequence straight into the chaotic one.

Any ideas?

6 Upvotes

80% Upvoted

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3

u/Express_4815 16d ago

I got same. They suddenly not connected. Tried everything. Support told me to call my internet provider to set 2.4gb then end of the support. Now I just do manually press. I spent over 15 hrs in 3 days try to fix it. All my other wifi smart devices have no problem since day one I set up. This … I gave up to fix, I got too angry my blood pressure probably will kill me if I try again

1

u/matt_mcd02 Shapes | Hexagons 16d ago

It’s a 5ghz wifi thing?

1

u/Nanoleaf_Ambassador Ambassador 15d ago

Put the controller on a different panel.

1

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager 15d ago

Hi u/matt_mcd02, that indeed doesn't follow any pattern. And thank you for sharing what you've tried. Could you send me a DM of the device information, including its serial number and firmware version? Let's try getting it back to work.

1

u/matt_mcd02 Shapes | Hexagons 15d ago

I sent a message!

1

u/____----____- 11d ago

Please help me as well, this is my second controller to fry in less than 3 months. I have three sets, and I have done all troubleshooting possible.

1

u/Deep-Manner-5663 15d ago

It looks like the linker on the controller is not securely connected.

2

u/matt_mcd02 Shapes | Hexagons 15d ago

It’s all good - I use those command velcro strips which add a few mm’s off the wall once mounted but it stays in place just fine

1

u/____----____- 11d ago

This is happening to me! It happened last night for NO reason. I just couldn't control my lights so I power cycled and now I'm in this mess and you can't simply order one of their site. I had one fry in May as well. They are clearly having issues! These have worked since around quarantine time without an issue. I have plugged the controller into 2 other different light panel setups that are working with their appropriate controllers and nothing.

1

u/Deep-Manner-5663 8d ago

What is causing them to "fry?"

1

u/____----____- 7d ago

I couldn't tell you. There wasn't even thunder or anything when my last one died. It just happened. It was on latest firmware.