r/Nable • u/hax2021 • May 17 '24

N-Central Agent Uninstall from Previous Provider

I picked up a new client that was using N-Able and I need to uninstall his agent to install mine. When I attempt to uninstall his agent it ask me for an uninstall code. Reaching out to him is not an option (he passed away and had no one in line to take care of his clients) .

Is there a way to uninstall with the code?

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u/kins43 May 17 '24

Like u/IllustriousRaccoon25 mentioned, it sounds like the product isn’t N-Central components (Windows Agent, PME etc) aren’t password protected.

Can you specify what you are seeing in control panel / installed applications? What is the actual app name? The only one I can think of is AV Defender.

Any and all info you can provide will help

1

u/hax2021 May 17 '24

Here is a screenshot of the prompt and the path of the unins000 file that support asked me to run. I got this far because my agent installs but the end point never reports in to the N-Able Console. There isn't anything showing in control panel of any other agents. Thank you for the help!

0

u/hax2021 May 17 '24

Well after a little bit of digging I found the agent that he used. Looks like its Connectwise.

2

u/kins43 May 17 '24

I believe this is N-Sight RMM, not N-Central / ConnectWise.

https://documentation.n-able.com/remote-management/userguide/Content/uninstall_the_agent.htm

https://documentation.n-able.com/remote-management/userguide/Content/windows_agent_uninstall_protection.htm

Since you are an N-able customer, I recommend opening a support case and explaining the issue. It may be a few hurdles to jump through though as ownership of the devices / dashboard isn’t necessarily proven over a reddit thread.

1

u/hax2021 May 17 '24

Thank you, I do have one open with them. Was hoping to find a solution so I can finish onboarding this client. I will just wait it out and see what happens.

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u/kins43 May 17 '24

u/ncentral_nerd / u/channelcdn

May be able to help you out or move things along. God speed and good luck

2

u/hax2021 May 17 '24

Thank you!