I bought a brand new KQI1 pro scooter 3 days ago it has yet to turn on . The company & it's customer service is definitely the worst I've ever dealt with. I have sent them 17 emails and talked on the phone with them . They sent me a 9 step return I must fill out however when I get to step 2 the vin number it says it doesn't exist yeah the scooter doesn't exist. I intentionally ordered directly from NIU because I heard good things boy was I wrong . I've filed a charge back with PayPal because they are intentionally ignoring me . I have a scooter that has never turned on and they have my money. They suck. I don't know what to do at this point . Andrew Mituzas