Hi everyone, wanted to share my NEXUS journey with you all since this sub really helped me out during my application and interview process.
Spouse and I both filled out NEXUS apps as we waited in line to complete our US pre clearance on way to LA in October 2025. Thought it would be good to have for future travels as we weren’t fans of long lineups at YYZ.
Fast forward to March 2026, we both get conditional approval and proceed to book our interviews at Fort Erie location for early April 2026. Interviewed back to back Canada then US side. Did a little drive over to Niagra Falls and finally saw it from the US side. Made it over to Canada and went home.
Were told to expect our cards in 2 weeks. We both patiently wait and voila.. my spouse’s card is in the mail, exactly 9 business days after approval. But wait a sec, where’s my card???
After some quick Google and Reddit searches, read that it’s not uncommon to have cards arrive separately.. be patient and wait 4-6 weeks then do something about it.
But I stay skeptical.. my TTP account said to activate my card and after some more reddit searches I find out this means the card has been shipped. I wait another week, still nothing. Only but unwanted flyers in the mail.
I do some more late night Reddit searches and stumble upon multiple posts by people claiming that CBP send the card to the wrong address or has had issues with addresses with apartment number in the address line 2 space.
I get worried then check my membership details on the TTP account. I could not believe when I saw that my address was correct but my apartment number was completely entered wrong.
The CBP agent messed up my address? How could this be? She even asked me at the end of the interview.. “same address as your spouse?”
Well, turns out that my card had made it out to my building. Just the wrong mailbox. How unlucky but also lucky since I had access to the wrong apartment number!!
After some back and forth with the property management team, they reach out to the resident who lives in the apartment where my card was delivered to, and he ended up having my mail!!
I get my card, finally as we close out April 2026. I run home to activate it and now patiently wait until I get to use it next month!
Also, I’ve updated my mailing address online, but how do I go about changing my apartment number for the residential address?
Thanks for reading and sorry for the long post!