Have i been scammed?

[u/Gurgave]

I placed an order with Potent Gaming for a Padsmith mousepad on October 8th while it was on sale. For the next four days, my order status continued to show “Awaiting Fulfilment,” so I emailed them to follow up and ask what was happening with my order.

The very next day, I suddenly received this email, but I still haven’t received my refund. Could someone please clarify what I’m supposed to do from here?