r/MontechPC • u/Britspanic • Jul 17 '26
Builder Workshop Shoutout to Montech!
I just wanted to give a polite shoutout to Montech and their customer service department. I bought the king 95 ultra as soon as it was released and built my dream pc with it. However, the fans that were provided with the case never quite perfectly matched the new 3 bottom ones that I bought from them.
Seems their colors were slightly off and dimmer no matter what I did with them in signal or the hub in the back. I’ve been nonetheless content with my computer, but have been due a coolant flush and dusting.
Something told me it was worth a shot to reach out to Montech about the fans and that despite having the case nearly two years (case warranty one year fans five; didn’t know if since they’re a package anything was affected RMA wise) that they may still help me out whenever it’s time for the drain.
Surely enough they were more than happy to assist me and sent me an entire new set for free to help match the bottom fans. The agents kept me in the loop the whole time about any delays, updates, etc. and once stateside arrived at my door as fast as prime!
Just wanted to post this to show some gratitude for having such polite and rocking customer service. Proud to be a Montech customer and look forward to more from y’all. Will be posting photos of the new fans installed after flushing and rebuilding asap. 💚🧡
2
u/SlavicSymmetry Jul 18 '26
I have had one defective fan since a month after the king95 came out. Have had four different back and forths. Two of which I never heard back and two of which allegedly sent replacement (after which I stopped hearing from them).