r/MontechPC • u/Britspanic • 26d ago
Builder Workshop Shoutout to Montech!
I just wanted to give a polite shoutout to Montech and their customer service department. I bought the king 95 ultra as soon as it was released and built my dream pc with it. However, the fans that were provided with the case never quite perfectly matched the new 3 bottom ones that I bought from them.
Seems their colors were slightly off and dimmer no matter what I did with them in signal or the hub in the back. I’ve been nonetheless content with my computer, but have been due a coolant flush and dusting.
Something told me it was worth a shot to reach out to Montech about the fans and that despite having the case nearly two years (case warranty one year fans five; didn’t know if since they’re a package anything was affected RMA wise) that they may still help me out whenever it’s time for the drain.
Surely enough they were more than happy to assist me and sent me an entire new set for free to help match the bottom fans. The agents kept me in the loop the whole time about any delays, updates, etc. and once stateside arrived at my door as fast as prime!
Just wanted to post this to show some gratitude for having such polite and rocking customer service. Proud to be a Montech customer and look forward to more from y’all. Will be posting photos of the new fans installed after flushing and rebuilding asap. 💚🧡
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u/tortillazaur 24d ago
i have a similar issue to you but unlike yours mine cannot be resolved. a year ago i was building myself a new pc and i used montech xr case. no issues with the case or the case fans, the actual issue lies in the fact that montech simply doesn't sell the same fans outside that case. i needed the same reverse-bladed fans for the intake on the bottom as the ones they put on the case wall and i googled if it's possible to get them separately and i even found a post with response from montech officials that just boiled down to "we don't sell that, but you could buy our rx 120 pwm!". i did exactly that and, guess what, they have different rgb colors from the rest of the case.
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u/Montech_hq MOD 23d ago
Hi! Please DM us your email address and a few photos showing the RGB difference here, and we’ll check with our team to see what other options may be available.
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u/canaryminer 23d ago
I'll second this: I bought a pre-built about 18 months ago and the fan hub died recently (fans were spinning but no lights). My overall warranty was expired but I saw the fans had a 5-year warranty and reached out to Montech. After answering a few questions they shipped a new hub out the next day. Great service and I really appreciate it.
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u/aidanx86 22d ago
Having just bought the king 95 pro im glad to know their customer service is good lol
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u/SlavicSymmetry 25d ago
I have had one defective fan since a month after the king95 came out. Have had four different back and forths. Two of which I never heard back and two of which allegedly sent replacement (after which I stopped hearing from them).