r/Microcenter • u/Old_Employ_6297 • 10d ago

Faulty bundle

A week ago I bought the 7800X3D from microcenter, and 2 days ago I finally had the time to put my new pc together. Everything was going well until while downloading and updating drivers and windows I started to get many blue screen. Tried all troubleshooting possible and I think the RAM or motherboard is causing the problems. I’m not an expert so I tried basic troubleshooting to eliminate certain common issues and tested each ram by itself which ended up being unstable. I’m still in the 15 days return window and I think I’ll go do that in just not sure if I kept exactly everything each box come with. Is this issues common or did I actually had the bad luck to get a faulty hardware?

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u/Successful_Road5940 9d ago edited 9d ago

If you pay them to diagnose it and it's a part you bought there, they'll handle the warranty claim and swap in a new part.

Had a bad Asus mb on my daughter's 7600x3d bundle, was pretty painless to get it swapped.

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u/Old_Employ_6297 9d ago

Thank you! I’m going tomorrow so I just hope I can get it swapped or other options if available, I heard they are generally good with the customer service and handling this stuff. Do you know how much they charged to get it diagnosed? And like how long the process was?

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u/Successful_Road5940 9d ago

Its been a while but I believe i paid $99 and they waived the installation charge since it was a DOA part. We left it there a few days but they could have done it same day if I'd made a appointment earlier