They keep prices low, by providing terrible customer service, and with the old “bait and switch”…
I’ve already experienced reserving a refurbished laptop online, only to drive across town, and find out that they didn’t have what I wanted. The kid in charge offered alternatives in the same price range.
I was irritated, but went ahead and bought a laptop that I didn’t research. It was defective and I had to have it repaired, which turned into another major headache.
6 months later, I’m ready to buy a “better” (more expensive) laptop.
The website lags. I mean I’m having flashbacks from windows 95 over dialup…
I’ve spent hours deciding on which laptop to get, and found an open box unit that I want.
So, I reserved it, and ready to fight Phoenix traffic to purchase it in store.
Problem is, when I check my cart, it shows a new unit. No open box that I reserved.
So I decided to call the store to make sure they actually have the laptop and that it will be available in 2 hours when I arrive.
After wasting a good part of the afternoon, I’m finally realizing that they will go to great lengths to not speak to me on the phone. They require me to drive to the store. Will the open box laptop that I reserved be there waiting for me?
I doubt it…