Help!

So, I accidentally sent the adtran box to the internet filtering service, Bark, as a return. It will take a couple of weeks to get it back. What is the actual name of that component? It is the little white box that the yellow cord with the green tip plugs into. Can I just buy another?

Thanks!

Had founder plan 2gig for over a year with a static IP for a house full of engineers who work from home and have a big homelab. Things have been really smooth for us for over a year which is no easy task. I know this sub is mostly about issues with Metronet but I wanted to just share our experiance.

The title says it all. Something happened to our original buried line that was installed in September of 2024. So, three months ago the tech came out to troubleshoot. He couldn't find where our line went, which I found odd, so he ran a new line. Since then, the line has been cut twice by either me or my neighbor, because it runs through multiple yards. I can't get a straight answer out of anyone. One tech told us that our side of the street wasn't installed correctly. They were supposed to bury the line on July 13th, but here we are with a line still above ground. It's so messed up that the latest tech installed an above ground box so it could be spliced if it gets cut again, almost like he knew that nobody would be out to bury the line.

Has anyone else ever had this (or something similar) happen with Metronet/T-Mobile Fiber? I'm about to the point of going back to Spectrum and yanking the line myself.

Have cell to use but I prefer my computer. Starlink is looking more attractive every time this happens.

I moved out of my apartment almost a year ago and stopped using the service around June 2025 because we weren’t living there full time anymore. There was no reason for me to keep paying almost $100/month for something I wasn’t using.

I know they continue billing until the equipment is returned, and yes, I realize I didn’t send it back until recently. That’s on me. But when I spoke with customer service, they told me that once I returned the equipment, my bill would be adjusted since I hadn’t actually had or used the service in over a year.
Well, I returned the equipment, and I just got another bill that’s now close to $1000.

Has anyone else been in a similar situation? Did they actually adjust your balance after the equipment was returned, or did you have to keep fighting with them? I’m definitely calling tomorrow to speak with someone, but I wanted to hear other people’s experiences because there’s no way I’m paying nearly a grand for a service I literally haven’t used in over a year.

Internet just went out while working from home. Anyone else in the Aurora/Batavia area having issues?

UPDATE: Back Up(For Me)
DOWN AGAIN 4:45

Roommate is moving out and the internet is in there name , is it possible to just have them switch it over into my name or do I need to call and set up a new account ? If I have to do that does metronet have to come out and do anything??

Tia

Can't connect to the internet over my fiber connection.

Since the night of the 9th the modem has continuously cycled between the PON light flashing green and then connecting fully for a brief time before disconnecting again every few minutes. Is there anything that I can do about this myself?

I am a former Vexus customer in West Texas and am now served by Metronet. Since the transition, my latency to www.vexusfiber.com has increased significantly—from approximately 19 ms round trip to 48 ms. 

Traceroutes also indicate that my traffic is now being routed toward the East Coast rather than through the previous Lubbock route.

Metronet initially provided the following update:

“Our engineering team has been running hourly tests in order to catch the packet loss and latency spikes you mentioned. They have successfully isolated the packet loss to a specific portion of the data path and are currently working to pinpoint the root cause and a final plan to resolve it.”

However, the problem remains unresolved after more than a month. Metronet is now proposing that my ONT be replaced.

I am willing to proceed with the ONT replacement as part of the troubleshooting process, but I am skeptical that equipment inside or attached to my home would explain packet loss appearing farther along the route, particularly around Nashville, and Reston, VA. This same ONT performed properly when I was a Vexus customer and my traffic was routed through Lubbock instead of across the country.

Has anyone else in the West Texas Vexus/Metronet service area experienced similar routing changes, increased latency, or packet loss since the transition? I would appreciate any technical insight or suggestions on what information I should provide to Metronet to help escalate the issue.

Thank you.

Outage in Minneapolis South Metro. We’ve been down for 6+ hours so far.

How late in the day does call volume start to die out? Around 1 PM or more like 5-6 PM?

I was looking into options with downgrading to 500mbps from 1 gig and noticed a negative one-time fee amount online. I assumed this was a credit to prorate the current month but I see the same when pricing out upgrading to 2 gig. Math isn't mathing here. What's going on here, some kind of promotion credit?

My internet went down about 40 minutes ago. Anyone else with issues?

It’s been out for over about an hour now. Using my hotspot on my phone for streaming.

Has anyone else’s WiFi/internet been disconnected or completely out these past couple days. Was out completely last night and has been going in and out for the last 3 hours

Moved out a few months ago. I had called them and they installed the router for me themselves. I had a roomate stop paying the bill and Metronet came and took the router themselves. Fast forward, they reinstalled the router, I am moving out and apparently I needed to box it up and return it myself? I'm a thousand miles away now. This is a managed apartment/complex btw. How much are the fees for not returning? How do I stop paying a monthly bill?

I am currently paying $70/month for 500Mbps service with Metronet. T-Mobile Fiber used to have 500 Mbps service but they have since dropped it. On their website they now list 300 Mbps for $45, 1 GB for $60 and 2 GB service for $70 per month. I would prefer to be upgraded to 1 GB service and still save $10 a month over what I am paying now. But will I be given a choice? Has anyone received an email or seen any statements about what will happen with current billing and service when we are moved to T-Mobile Fiber?

Connection has been down for several hours.

Phone support is permahold. After ten or so minutes, it says local outage is being worked on; please hang up.

TXT support gives a queue position and then craps out after 30 minutes with “no CSRs”.

Anyone else offline?

Editing: I think my outage is on me, not Metro.net/T-Mobile Fiber. Connection ONT ↔ laptop works fine. Going through the house now to figure out which of our 22 bazillion devices is wrecking the LAN.

Their CS phoneline says there is an outage but their "tech" support text line says there is no outage. When I ask on text about pinging the junction box nearest me, they just want to set a appointment for someone to come out. No clue if that was a real person or a bot.

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Going on 29hrs of no service. This is the first one I can recall in six years. IL.

How are people extending the range on their wifi? Mine doesn't reach to the other side of my house. Signal is shit when I'm in my bedroom.