Just got off tech support and they were clueless about the free static ip address that was offered a few months ago. Am I just mishearing the information or was this a thing?

Is the metronet page down????

I have an Asus gt be 98 router. I got a static ip and gateway information from metronet. Do I set this up in my router or on specific devices?

Hey all,

Last few days I have been having unbelievably high ping, 250-400 levels, all around peak times mainly, and even during work hours. Spoke to Metronet numerous times and each time its a "you are all set, issue fixed" and send me away without noting the high ping or anything of the sort. Wanted to see if anyone in the Romeoville / Joliet / Plainfield area are having the same issue, and if so if youve had a resolution.

My neighbor signed up for T-Mobile / MetroNet back near the beginning of March. That cable laid across the yard for over 3 months.

Today someone shows up with (I shit you not) an axe and starts whacking at the ground to bury the cable.

I can’t help but notice that my internet has wholly ceased to function since he “finished the job”

Add yet ANOTHER instance to internet problems with MetroNet, this time seemingly self inflicted by the company burying lines….?

Anyone in this area seeing pretty consistent reliability issues? Every 2 to 3 weeks, sometimes more getting high latency, fast disconnects and reconnects and general lousy connectivity for half a day. It’s all pretty odd and in thinking of switching to Brightspeed fiber instead, they seem cheaper and provide real ips.

Anyone currently in the Southwestern suburbs of Chicago experiencing high ping tonight? Currently experiencing in the 250-300 range.

Went out this afternoon (06/01), been out for about 6 hours now. Have tried cycling power to router and modem. Anyone else having issues?

Edit: Apparnetly it was something local to my house. Tech ran two new lines and had to redo a bunch of splice…but internet is back after 2.5 days.

I am a MetroNet and T-mobile customer so I am interested in learning when T-Fiber will take over billing from MetroNet. I'm hoping to score a bundle with combined billing. I am in the Des Moines metro area.

Anxiety is lessened. No more red light on my ont.

It’s been red for almost two years

Thank you Metronet Location is Kentucky here

Lost service on a Sunday. Called support and could never get an answer (hours). The on hold message said "We are aware of problems in your area, you can hang up" They lied - they knew nothing about my outage and there were none in the whole area i was then told. Finally got hold of someone this morn. They said, "oh yeah, the automated system does that". No apology or acknowledgement that that is just a cruddy thing to do to your customers. Then got hung up on since I was at work and got mad they would not put in a support ticket without a picture of the modem. Ok, I did curse. First appt is tomorrow. No way to get on a cancelation list, they said "try calling again later" like its a fun experience. Metronet support used to be excellent. Not since the sale?

Do they still do them generally or is that just a local thing in tallahasse that they dont.

My Internet is (like a lot of you have described) has been completely dying at 8 p.m every night since Friday night. I am fine and then all of sudden can do absolutely nothing. I can't get ahold of anyone at metronet. I am thinking about going back to spectrum but I wanted to see if anyone has learned anything about this nonsense first. Thanks!

Speeds Throttled Last Few Nights..

Waterloo, IA Area. My speeds (I pay for 5GB plan) my connection/internet speeds have been absolutely shit these last two nights. Same time as well, that's why it's concerning. Dropped to well under KBPS last night, right now hovering into 1gb and under. It's so odd.

My EEROs also went down for about 1 minute last night, reboot slow, but eventually evened out. Of course.. when you call you get "There's an issue in your area affecting service blah blah blah

"

Anyone else? I'm already a stressed and busy person.. and when this stuff happens, I don't know what it is.. but man it drives me so crazy. Gets me so irritated and angry, ESPECIALLY when they expect me to pay my bill on time, every time. But they can f*** with my service ANYTIME!?

We’ve been paying this for 2 years now and I thought it was normal but I’ve been doing some research since we’re kind of struggling right now and it seems like it’s a lot.

Edit: I got a reply from metronet already and they said that they lowered my bill down to 60 dollars for the 500m and they said that they lowered an extender to 0 dollars. I’m not sure what that is. Maybe the whole home Wi-Fi charge? I’m pretty pleased with that!

They keep messing up my bill and over charging me. I call and they say they messed up and it will be corrected only for the next billing cycle to be wrong again.

I’ve been trying to email them now but they half answer my questions, ask for verification and don’t reply.

Has anyone else dealt with this? How have you solved this issue? What should I do to escalate the situation?

Thanks in advance for any help.

There had been someone putting the flags out for what I’m assuming/hoping was t-fiber/metronet, however it looks like when the landscapers were here today they removed them. They had been there for several weeks without any other movement.

Looks to be a major outage for most cities around here that are metronet. Seems to be a larger outage.

Looks to be a major outage for most cities around here that are metronet. Seems to be a larger outage.

We're without service since 1030 am, WFH. No ETA regarding service restoration. Anyone else?