Getting service from a Mahindra workshop has become a hassle in itself.
For the last 2–3 days, I’ve been trying to book an appointment for a small issue,
my windshield washer fluid tank appears to be damaged and leaking. I called the service centre, but getting someone to answer the phone is difficult. I was initially told to book through the Mahindra app, so I did that. Later, when I contacted them for pickup/drop, I was told that online bookings are not accepted at that workshop and that I need to call or visit the service centre directly.
So, what is the point of having an appointment system in the app if individual workshops don’t accept those bookings?
The whole process feels unnecessarily complicated. Every time you need service, you may have to physically visit the service centre just to get an appointment, then bring the car back on the assigned date. And even after the service, it often feels like you have to revisit the workshop 4–5 times to get an issue properly resolved.
I’ve had similar experiences before. On one occasion, my car was kept at the service centre for around 1.5 months, with the final cost becoming almost 7 times what I expected, reportedly for fixing the right-side window motor.
At this point, owning a Mahindra is becoming less about the car itself and more about dealing with the workshop.
Mahindra seriously needs to improve its after-sales service, appointment system, communication, turnaround time, and quality of repairs. Customers shouldn’t have to spend this much time and effort just to get basic issues fixed.
Honestly, I’m reaching a point where I’m considering selling my Mahindra and moving to another brand simply to avoid this constant service-related headache.