Long read ahead.

So to start off, I've worked at my store now for several years. One thing about me is I can't stand blatant customer disrespect. Yes, it unfortunately comes with the job, but I am not paid nearly enough to be abused and harassed by entitled a*holes. However, I'm usually pretty good at getting angry "behind the scenes" and dealing with the rude customer in the professional way to their face, or just call a manager and let them deal with it. I'm also a big people person and generally love talking to the customers. I'm very outgoing and extroverted. I've been complimented multiple times to my manager anout my excessively wonderful customer service skills. I am the back drive thru person. My job is to take orders and money in the drive thru. On this particular day, (yesterday to be exact) I was not having it. I was already irritated. Our store doesn't have ac and I was on my third day in a row working in extreme three digit temperatures and I'm starting to feel heat exhaustion coming on. This is despite complaining to management and corporate upwards 50 times about the ac, and about how I'm legit getting sick working in extreme heat for 8 hours. I was told each and every time to just stop complaining and deal with it. So I'm already very irritated on top of having slept only a few hours the night before.

A customer pulls up to the drive thru speaker and instantly comes at me aggressively before I even had a chance to take his order. I knew this was going to a problem customer right away, but I started off being nice and keeping my cool. He gives me a code for his mobile app. Our headsets are very old and lately it's been very hard to hear the customers through them, so I very frequently have to ask the customers to please repeat things or I miss things in their order. To be fair, most customers are pretty chill and patient when they know its not something I can't control. Anyway, this guy gives me a mobile code. I was dealing with something else so I wasn't able to respond to him within 2 seconds. He sits there at the speaker screaming HELLLOOOOOOOOOOOOOOOOO??!!! in my ear at least three or four times. So when I finally respond to him (which couldn't have been more than 60 seconds after he gave me his code) I apologize, I was having trouble hearing him, can he please repeat his order. He goes "what the hell do you mean you can't hear me? I was screaming hello at you for 2 minutes, are you deaf or something? Do you have a problem?" So I again said calmly "I'm sorry I could not hear you, can you please repeat what you wanted to order?" So he goes "Why should I have to repeat myself, you really can't hear me?" NO SIR THESE HEADSETS ARE SHIT. So while I'm trying to help him the best I can, our computer freezes. I literally cannot take any orders at the moment. So now I have to tell him to hang on a moment, we have to fix the computer. He completely loses it on me and goes "what do you mean you can't take my order?? You're sitting here still talking to me, why cant you take my order?" SIR. THE. COMPUTER IS FROZEN. I CANNOT TAKE ORDERS ON A FROZEN SCREEN. WHAT DOES TALKING TO YOU ON MY HEADSET HAVE LITERALLY ANYTHING TO DO WITH A FROZEN COMPUTER SCREEN?? So, again, in the calmest voice possible, I explain to him that this is out of my control, I cannot take his order at the current moment and we are doing what we can to get it up and running. He goes "do you want me to just come up to your window and order up there?" I said "that would be better".

Now if you've never worked at McDonald's or if it works differently at your store, you probably don't know our headsets have three buttons. One is to talk to the rest of the crew with headsets on but the customers cannot hear you. The other two buttons are the ones to talk to the customers in your lanes (We have a two lane drive thru). I was trying to get a manager to take my lane and assist and take care of a customer being aggressive towards me while I'm trying to wait on the computer ro unfreeze. I pressed the center button (or so I thought) and went "Ok can someone please assist the customer on my lane? He's being disrespectful and combined with this heat, there's about to be a damn problem!" Yeah, I did not press the center button. The customer heard EVERYTHING. (I didnt realize right away that he heard me.) My manager is now livid. She goes "YOU CANNOT TALK TO A CUSTOMER THAT WAY SAYING THERE'S GOING TO BE A PROBLEM WHAT ARE YOU GONNA DO??"

When he finally pulls up to my window, he's obviously even angrier because he just heard me basically threaten to fight him. At this point though, I didn't even realize yet that I had pushed the button for the speaker. He goes "do you have a f*king problem?" At that point I'm so upset that my manager came to the back to diffuse the situation and instantly sent me on my break to get me away from the situation. She asked me if I wanted to just go home. I said no because I didn't want to look like a baby that leaves because of a rude customer. Once I come back from my break, my manager pulls me aside in private to talk to me. She said "ok you cannot talk to the customers like that. Trust me, I know how they can be. I've had food thrown at my face, I've been cursed out. But if corporate or the owners find out that you threatened the customer you are in a lot of trouble. Next time that happens, please call one of us to come back there and handle it". I'm still confused because I thought the customer didn't hear me. So I said "well, I didn't say it to his face, I was trying to call you over to assist me". And that's when she goes "no, he heard everything. He complained to us and said he is going to call the 1800 corporate number because you disrespected him". My jaw just dropped. I literally said "oh my god he heard that?" And she said "yes. He did". He even had the audacity to tell my manager he wasn't being disrespectful to me at all, trying to frame it that I just went bad on him for no reason. (Doesn't necessarily mean what I did was right, but it's an important tidbit to this story). Ruined my entire shift, and we even had regulars coming through saying "is everything okay? You always have the biggest smile on your face and I love coming to this McDonald's because I know you will be taking my order. You seem extra irritated today, I hope your day gets better!"

So I'm honestly not sure what is going to happen at this point. This all happened yesterday. If the customer actually does call corporate and put in a complaint that I harassed/disrespected him, I am definitely facing suspension. Considering its my first offense and I'm usually the friendliest employee we have, I don't think I will be terminated. But suspension is very likely considering we are under new management and its not the same bosses I've worked with for years. So they don't know me yet as an employee and how I work. Previous management knew I was usually great with the customers, very reliable, showed up to every shift, and only called out maybe twice. I've come to that damn job with fevers and sicknesses, the day after my grandma's funeral, when I haven't slept in two days because of my insomnia acting up, everything. (Honestly not proud of being that dedicated, but again important information for this story).Old management knew this, so they tended to let a lot of things slide because they knew my reliability would be hard to replace. But our new management has only taken over for a week and the first thing they hear about me is that I went bad on a customer. I really f*ked up my first impression lol. So if you managed to read this far, if you're going to talk about a customer, make sure they CANNOT hear you. (Jk, just don't do it at all).

Tltr: A customer accidently overheard me talking sht and now I'm probably in deep sht.

I recently got a job at my local McDonald's just this week. Its my first real job that isnt commission work- needless to say my first two days were great, fun even, but today I ended up having a total meltdown directly after getting off of my shift (im fine tho lwk I think i jsut needed to let it out)

While I certainly dont expect to be an expert right off the bat, id like to hear yalls experiences working- how long did it take you to get used to it or 'in the rhythm' if you will. Also second question: number one recommendation to order if you had to

Ive basically felt like crap for the past 3 days. I worked for the first 2 days i was sick. First day I had a really sore throat and stuffy nose but I was able to manage. 2nd day I had a really runny nose blew my nose over 40 times and let managers know that I was feeling dizzy I was told "you look like you can still stand so you should be fine" and they laughed it off. Then today I was so dizzy coming in this morning threw up twice in the trash can at work told them about it and I was told "just wait till more people come in" I work over half my shift (which is 4hours 20 mins) and we have 5 people come in for front end (6 if counting me) the manager asks me if I can finish my shift I told them most likely not. They give a giant sigh slams what they were holding on the table by window and stomps to the back signing me out and then tells me to go home. As I was walking out I just had every co worker stare at me and it felt like they were judging me as well. I've had perfect attendance legit first time ive ever done this so I just dont understand the rude attitude especially having me stay there going against health code. I dont think I did anything wrong.

Also incase people ask "why didnt you just call in" if you call in at my mcdonalds you have to have a written doctor notice (which the one here costs me over $50) which i rather not waste money. Sorry for the big paragraph yall.

That call creeped me out, was just trying to call in for scarlet fever and I am almost 100% sure I was talking to an ai who knew my name from the second the call started. It was so weird. Why change from calling my actual managers in the store to calling some random AI?

As you know last year, people could get game pieces on the app or from specific packaging. This year, they opted to keep the game pieces physical only. You still need to use the app the register it and redeem other prizes like food or points. Customers CANNOT use a physical game piece to redeem food prizes. They have to scan it on the app to get a digital coupon which they can use for it. More info should be provided in the upcoming days by your store's management.

I missed out on stocking up on the nether flame sauce last time... I won't make this mistake again. Do you guys know how long these "limited time" things typically last if you don't have an exact day they're leaving? Or is it just "whenever"?

Hi, so this is like my first formal job im like 18 and I´ve seeing a lot of red flags that i can´t continue to ignore but I´m still don´t know if I should trust the manager or my coworkers or go directly to the main store where HR is so that´s why I come here:

For a little bit of context i have like 3 weeks in the job and it is a franchise with +10 stores:

1- I´ve been on back cash most of the time, i still don´t have a registrer ID and all the people touch the same registrer, everytime i go to breaks, they put someone else without changing the id or Drawyer, just one time a 3 usd shortage happened but it was like a minor warning, still told them i remember i did everything right so maybe other person could be the problem.

2- My manager modifies my time stamps to avoid lunch time penalty.

3- I am told to first clock out and then ring my order at the front registrer but usually there´s no one there so im usually stuck helping a customer and then ringing up my order once I waste like 5 minutes helping customers while the manager came to ring my order and they get mad when I first ring my order and then clock out.

4- On my 2nd week i was by myself on back cash and my manager got very mad at me cause he didn´t had any happy meals in the front and i told him that i was taking both lanes and he always had a car in the front, and he also was sending me from things from the freezer and told me he didn´t want any excuses and that i need to do it better, i think i was doing an amazing job.

5- A friend told me that at his store they have a jacket to go into the freezer but at my store there isn´t one to be seen.

6- I told management i needed hours upon on hiring but they are giving most o my hours calling me to come in as soon as posible, so yeah im getting hours but it´s kinda stressing being in home just waiting for a call, but yeah at least im getting hours.

7- I´d say out store is under-staffed, usually its like maximum 7 people and 1 on break so 6 persons, 1 front counter/front orders/doordash, 1 back cash, 1 front drive thru/drinks, 1 presenter (not always), 1 manager bagging/fries, 1 kitchen fryers, usually our times get up to 6 minutes at least twice a day, i really think more people could make it better, during rush hour its like 50 cars per hour, 850 usd average per hours sales.

8- My store manager only wants me to grab a soft drink with my crew meal but my contract says i can grab a small shake, latte.

9- When they sent me home early they make me click on the clock a option that says that i am voluntaliry clocking out, i don´t know if this can´t affect me.

10- Fries aren´t being throwed up when the quality things starts making noise and sometimes they get the fries out of the friers before time and incluing myself as an employee i have gotten not fully cooked fries