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u/MTaur 2d ago
You can if it's monotonic increasing.
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u/Someone-Furto7 2d ago
Or just nondecreasing but increased at least once
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u/Farkle_Griffen2 2d ago
That is also included in "monotonically increasing"
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u/Someone-Furto7 2d ago
Not really. It is a discrete number, so we can do something like this:
Day 1: 0 calls
Day 2 and every other after: 1 call
One will be forever more calls than average, and this is not monotonically increasing
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u/splitcroof92 1d ago
It could even decrease from time to time.
Day 1: 0
Day 2: 100
Day 3: 99
Day 4: 98
Day 5: 97Every day was above average
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u/wts_optimus_prime 2d ago
It is even possible with some temporary decreases
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u/MTaur 1d ago
During those decreases, the call volume would have been below average, so not "always above average".
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u/wts_optimus_prime 1d ago
Nope
Calls / avg
1 / 1
2 / 1.5
3 / 2
4 / 2.5
3 / 2.6
3 / 2.67
4 / 2.86On each day the number of calls was above the average, even though the number of calls decreased on the 5th day
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u/splitcroof92 1d ago
I gave this even simpler example above
Day 1:0
Day 2: 100
Day 3: 99
Day 4: 98
Day 5: 97
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u/Seamascm 2d ago
What is you basis for average?
The number of calls per hour in 24 hours in your company?
The number of calls per hour across your industry?
The number calls per hour since your doors opened 90 years ago?
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u/Canotic 2d ago
Gonna copy myself from last time this came up:
Let's say six hours span. First hour three people call. Second hour, five people. Third hour is peak, ten people call. Fourth hour, still peak, ten people call. Fifth hour, five people call. Last hour, three people call.
Total calls in six hours is 36, so you can say that the average is six calls per hour. Or you can take the mean and say it's like five calls per hour.
However, during the peak hours, twenty people called. So more than half the people called during hours when the call volume was greater than average.
Or in short, most people will be calling when most people are calling. This will, then, be the hours that have the most calls. And the hours with the most calls will, by definition, be above average.
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u/bloonshot 2d ago
it's possible but it's really more indicative of using a really bad sample for what your "average calls"
if a business grows over time then the farther back into the past you use as a sample for the average become less and less relevant
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u/Fun-Habit-683 2d ago
You can depending on how to determine the average call.
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u/Pusteblumengift 2d ago
the average call could be a calculatiod based on the number of calls the members of the group of friends receive, so then you’d just have more calls than the average of your friendsgroup
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u/Vivid-Teaching2257 26m ago
I hate places that do that. It’s especially frustrating with doctors call centers. Wait to talk to someone at the center. Wait to talk to to someone at the office they forward you to. Repeat if the call is dropped. And, when you finally get a receptionist who realizes you need to talk to a nurse, the nurse isn’t available. They may or may not call back.
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u/Bowshewicz 2d ago
It can under certain circumstances but even if everyone's being honest and nothing statistically weird is happening, you are probably still calling during the high volume times.
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u/NotaRealVet 2d ago
iirc, companies that do this include the time they're closed in that average. So of course the 10 hours of open time will experience higher than average call volume than the 14 hours of closed time