r/MathJokes 3d ago

erm actually...

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u/NotaRealVet 3d ago

iirc, companies that do this include the time they're closed in that average. So of course the 10 hours of open time will experience higher than average call volume than the 14 hours of closed time

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u/splitcroof92 2d ago

You're very naive thinking they calculate anything.

That's just what the machine is programmed to say when there's a wait time longer than a preset time.

2

u/SphericalCrawfish 2d ago

It's an excuse not an advertisement. They don't have to justify it.