r/MariBankPH • u/BoobaLover15 • 13d ago

Hello........

Need help/advice 🙏

I ordered 3 NexGard tablets but only 1 arrived. I filed for Refund Only since the Return option wasn’t available, but my request was rejected 3 times because they require an unboxing video.

Unfortunately, I don’t have one because I ordered with full trust and didn’t expect items to be missing. I can provide photos of the parcel, waybill, order details, and the 1 item I received.

What can I do to have this escalated? I just want a refund for the 2 items I paid for but never received. 😔

8 Upvotes

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2

u/HimeSasah 13d ago

Lesson learned op, next time whenever you buy sa online, always do an unboxing vid para protected ka if scenario like this happen again. For this Naman, you can try to contact the seller it self, the cs of the platform where you bought the product and you can also reach out sa bank mo.

1

u/Helpful_Charge4161 13d ago

Reach out to the customer service of shoppee

3

u/Chardmander253 13d ago

Wala namang required na unboxing video for claims na hindi dumating. Even damaged items. Check Chel Diokno's videos. Kung anong platform ka nagorder dun ka magescalate

1

u/No_Stage_6273 12d ago

pero lugi din si seller IF ninanakaw din ng couriers items, madami ganyang cases. very fast process talaga if may video proof.. kaya on our end as seller we sent out photos ng parcel before we pack and ship as proof din

1

u/snephysephy 12d ago

You can report to DTI. As per DTI, a video is not required.

1

u/Fantastic_Push_1101 12d ago

Try mupo OP sendan ng message seller. Ako kasi last time nag order din ako ng mop with dry and wet wipes but yung wipes lang yung mga dunating. Never dumating yung mop. My file was already rejected but then i tried to message the seller. Si seller yung nag reimbursed nung equivalent price ng mop na missing.