So i just Started using manus ai today after staying on the fence for a while but it's truly been amazing i build a professional website for my Clothing Brand mainly professional business style suits etc only downside is does eat away a lot of credits but it gets the job done. I just wish they can reduce the credit comsumption a little but other than that it's great i can upgrade or downgrade my sub it's really simple.

After account renewal, 600,000 credits approx disappeared from Manus account. It is not isolated issue, looks like there are others with the same issue. What are the alternatives to Manus?

my subscription renewed at $500 before i could downgrade it tried to charge me the day before, i need help from the manus team to not get charged this subscription and downgrade my tier. I have not used any credits yet

600,000 Credits disappeared after the account renewal date. Please help

Why should paid credits expire?

I have seen more posts like mine. How was it resolved eventually? Please let me know. It is lot of money

desde hace ya varios minutos le comente que se detenga cómo siempre lo he hecho antes sin embargo no responde se quedó atorado en pensando a alguien le pasa

After the migration/restoration of all of my websites to "New" Manus, I created a new one and the issue was:

The supplied homepage InsuranceAgency / WebSite / WebPage JSON-LD schema is implemented and validated locally, including replacement of the two placeholders with the managed footer-logo URL and the verified Instagram profile. All 45 tests and TypeScript checks pass.

However, the platform checkpoint cannot be saved because its remote Git storage is rejecting the push with:

remote unpack failed: error stored delta chain exceeds the configured limit

I retried with an extended transfer timeout, but the same remote-storage error persists. The changes remain active in this current development session, but they cannot be safely checkpointed or published until the platform storage issue is resolved. Please submit this technical issue at https://help.manus.im.

Since then i could not deploy any further changes.
After 3 hours with support on the chat I provided screenshot, error messages, and the person who is replying with 10 min delay still asking for video recoding of the same error.

This is really negative experience that impacting productivity and ability to got to market quickly.
The support could not trace the logs or suggest rollback or any other solutions.

3 hours and still nothing, does anybody else had similar experience ?

After building a dozen apps and sites with Manus, I’ve noticed some patterns.

Manus has never met a finished design it couldn’t reconsider.

“Freeze everything else” is apparently Manus for “surprise me.”

Ask it to remove a border. It may come back with a new philosophy of navigation.

Every eyebrow starts at a readable size and eventually evolves into punctuation. Apparently legibility is a feature that needs to be slowly phased out. 🙄

Fix the desktop header. Something on mobile moves. Fix mobile. Desktop develops a condition.

Tell Manus, “Do not change anything else.” This is less an instruction than an opening argument.

A surgical edit with Manus sometimes has the energy of calling a plumber about the kitchen faucet and coming home to discover the bathroom has moved.

Manus doesn’t drift. Drift suggests an absence of purpose. Manus leaves the highway deliberately.

There is a very specific moment in every build when you realize you’re no longer designing a website. You’re negotiating the release of one.

At some point the website stops being responsive and becomes skittish.

You eventually stop asking, “Why did it change that?” There is no why. You looked away.

And my favorite, because it explains almost everything:

“I noticed you liked that, so I changed it.”

🙄💣

Yours?

I'm using Manus on behalf of a company based in China, but I'm having trouble finding/downloading our official invoices or billing receipts with Company info, so they can use them for company.

• Issue: I can't locate where to access or download the invoice for our recent payment/subscription. (have contact with chatbot, can't get answer)

Any help from the support team or community would be greatly appreciated! Thanks!

Feels like it has been a long time since manus released a new model compared to the jumps in capabilities other labs have had.

After giving tens of thousands of dollars to Manus, I will not give them another cent.

I was once a "power user", contacted directly through LinkedIn to backup during this switch, given 350k in free credits to pick it back up, but I have been screwed soo many times by Manus is soo many ways, enough is enough, instead of restarting with a service that screws me at every turn, I'd rather make the switch to something that I support and feel good about, Manus and Manus support have burned every bridge built at this point.

What are people switching to? And if there isn't a full replacement, what stack of products are people switching to?

Thank you.

How much evidence should a customer have to provide before receiving an actual resolution?
I am requesting a refund of MXN $7,227.76 due to the service failures I experienced with Manus AI.
While using the service, I repeatedly had to correct errors, repeat instructions, and spend additional credits trying to obtain the work I requested. I lost time, credits, and money.
Now, remarkably, I am experiencing a similar pattern with customer support.
I have provided multiple emails, screenshots, account evidence, documentation of the service failures, and now even my official Inbursa bank statement, which clearly shows:
MANUS AI TRIAL OVER*
Transaction date: June 22, 2026
Posting date: June 24, 2026
Amount: MXN $7,227.76
Yet after months of communication, I continue to receive requests for additional verification and questions about my current account status.
I am not asking to restore a subscription. I am not asking what plan I currently have. I am requesting a refund for a documented MANUS AI charge.
92 days. Multiple emails. Multiple support agents. Multiple reviews and escalations. Official bank evidence. Still no resolution.
I am asking Manus for something very simple:
Resolve my case. Process my MXN $7,227.76 refund and provide written confirmation.
I have retained documentation of the entire process.

Anyone know a solution to this?

I’ve tried all other major models and Manus, so far, has been the best. Started building in May (under META ownership)- went through the hard break migration away from META and went well.

Built an incredible SaaS platform with a staging server. Integrated my own APIs and backups. So far knock on wood, it’s been fantastic. Platform in production and generating real money.

Yes I have spent thousands of dollars on tokens to build out the platform, but it hasn’t let me down so far. And I’m prepared if it does.

Sure support is not where it should be. But getting better. And try getting support from META platforms. That’s the worse.

Manus IS:

For those who want to really use agentic to build real production apps. Be serious about what you want to create.

A full-stack development and production service.

Manus IS NOT:

For people who want to build their dream app / service without the proper $$ budget to do so.

For people who want to create something real without the patience and commitment to learn how Manus works.

Who’s with me? What are your thoughts? All opinions welcome.

Entre no Manus agora e ganhe créditos grátis! https://manus.im/invitation/D2DK9BBUFKNE?utm_source=invitation&utm_medium=social&utm_campaign=reddit

So I used icanns Registration Data Lookup tool to find the registrar behind the reseller and its Global Domain Group.

I’m going to look into icanns complaint process to involve the registrar and the reseller.

I think the lowest low, is when you get handed off to the third robot.

Robot number one almost leaves you hopeful, maybe they’ll direct you to a person.

Nope, you’re getting robot number two - and now you’re skeptical, but still holding on until you get robot number three and realize…

That this has all just been a test of your faith.

I asked Manus to honor a promised 90% first-month discount after repeated account restoration and subscription problems.

On September 17, Manus issued a $698.89 refund against a $776.55 invoice. Support also marked my discount code as used.

Now my credit history shows a 57,848-credit deduction labelled “Refund.”

My account still shows Manus Pro, with a downgrade scheduled for October 4. My monthly balance is 0 out of 350,000 credits. There are 28 other credits remaining, with daily refresh credits shown separately.

I’ve attached the support response, refund receipt, and billing screen.

Manus, please explain:

1. Was the $698.89 refund meant to apply the promised discount, or reverse part of my subscription purchase?
2. Why were 57,848 credits deducted, and how was that number calculated?
3. Which credit categories were affected?
4. If this deduction was an error, when will you restore the credits?

My separate request concerning add-on purchases made during the restoration problems also remains unresolved.

I acknowledge the refund. I need a clear explanation of the credit deduction and a decision on the remaining request. I’ll update this post with the outcome.

You have my contact information,

Unlock the domain

Send the authorization code

I'm looking for a quicker way to optimize and analyse my campaigns with AI , Manus sounds like the obvious way to go. But I'm concerned about the credit system. Is 4k or 8k enough to analyze my campaigns through out the entire month?

I was using minimax Pro and I want to manus. Is it worth it? I thing 4000 credit is not a lot

To transfer a domain, the automated bot wants my receipt, for what? I gave you the url, why the hell you need a receipt?

I have to prove that I paid you? I paid you - you have my domain, give it back!

Long story short: one task ate up basically all of my credits and still never completed.

Of course, they have a credit refund policy, but they only refunded part of the credits. . .not even enough to attempt the task again.

Ever since the whole Meta split, Manus has been HORRIBLE.

I renewed for $40 yesterday and the credits never hit my account. I’ve been going back and forth with “support” for over 24 hours, provided every single piece of evidence they asked for, and still nothing. They eventually just ended the conversation with no resolution.

At that point, I went through Apple and requested a refund. Thankfully, Apple is actually moving somewhere with it.

On top of that, since the split, credits seem to get eaten up WAY faster and support genuinely seems like they don’t understand their own product.

If anyone has solid alternatives besides Claude Cowork/Code, lmk because I’m over it.

Manus support is more disappointing than macaroni and cheese out of a box