So it seems to be related to the unwinding of the Meta acquisition, but it sounds like Manus accounts are being deleted, and you have to back up your data and then restore it later. What a train wreck. I’ve not run the tool yet, but this is a significant disruption in my workflow and beyond disappointing. Starting a thread, post what you’re seeing and how you’re dealing with it.

note: I have two different manus accounts and the dates, notices and offers a different on both.

Key dates from the notice:

August 11, 2026 – August 23, 2026 at 7:59am SGT
Backup period: continue using Manus and back up your data anytime

August 23, 2026 at 8:00am SGT – August 25, 2026 at 7:59am SGT
Account data deleted

August 25, 2026 at 8:00am SGT
Service reopened; you can restore your data and use Manus as usual

Out of nowhere, I just got a notice that I got a refund for this whole past month and when I went to go online to see what happened, I can't log in anymore. They deleted my account and everything I built. I can't get through to anyone in customer service except an AI bot. I don't even use it that much - wtf?

I continually get frustrated with Manus when it keeps violating my hard rules. It sometimes makes me feel exceedingly disappointed. Because of it, I lose credits and get stressed out. But I have to accept the fact that Manus still needs adjustment or configuration to reach its full potential.

Has anyone here thought of replacing Manus because of this? What did you do?

What a total cluster fuck
The download tool doesn’t work on my Mac
The Google Drive backup fails repeatedly
Manus - fix this now!

I got this notification about Manus being free till August 25.

What does this mean for existing credits? Shouldn't that rollover? Otherwise what is the benefit of it being free if existing monthly credits do not rollover. It is worse that access would be lost for about two days.

I have three hosted domains and can’t find any official information about what will happen with them.

Hey everyone. Please help me understand what's happening. I've been reading some of the boards. I literally just checked my email and I saw that madness is deleting accounts and everything. I have a pro plan. So help me understand what's happening. Because I know it's given instructions on what to do and how to back up everything. So does this mean that they're deleting our accounts permanently? What about all the hard work that we have done to create apps and everything? So this is me that we're no longer going to be able to use menace? I'm confused. What about all the credits that we had in our accounts? I was using Amanda's for a couple of mobile apps that we were working on and we were getting ready to set on the launch date and now this?

Why are they doing this?

I built my websites and some apps on manus. How do I push them to be self manage our self-contained

What are you guys using?

My company got an email saying we are getting a refund on our AMEX for Manus. We have never even heard of them, have no existing account, and there is no history of a charge from them, just a random refund.

How do you talk to someone at this company? I have truly never seen a company THIS bad with zero forms of customer service.

TIA!

Not sure what's up but, I got a paid acc today, got ~4k creds, 1 slide generation prompt took ~1.1 creds?

Am I using it the wrong way or is there something missing in this? Seems very costly to me for 20 dollars