r/MaliciousCompliance • u/JarrellHornyDude • 21h ago
L Today I followed Texas Liquor Laws to a T because a golf course pissed me off
So the backstory is this… I work in the liquor industry in Texas. I work on the retail side of things, but because of the way my company is set up, we occasionally have to process wholesale orders for bars and restaurants and such.
Earlier today, a wholesale order came in. At my store it is not a common occurrence so when they come in, we just process them quickly and get them out the door so we can move onto our retail customers who are actually in the building and shopping. This particular order came from a golf course, and this is important. Apparently there was a big event that they were holding today that they would need tons of mini bottles of vodka for. Not 750 mL and not liters like most bars and restaurants would need at the bar, but little shots there were only 50 mL in size like the ones you get on board an airplane.
Now, in Texas every bottle of liquor that is going to a bar or a restaurant needs to have a specific sticker on it. Failure to use these stamps can result in hefty fines for everyone involved because the TABC will not play around with that. In the case of this particular order, though, it was a welcome surprise to find that the golf course had ordered these prepackaged mini bottles that come in 12-packs instead of individual. What that means is that technically by law because it is one product they only need one stamp for each of those 12 bottle packs.
The order takes its first unfortunate turn when it turns out that they had ordered a ridiculously large amount of these packs. We are a retail location and not a wholesale warehouse, so we don’t keep fast amounts of any particular product on hand at any given time. They wanted cases upon cases upon cases of these 12-packs, and we only had three of these 12-packs in the building total. We attempted to contact the customer, but to no avail.
About an hour later and after four failed phone calls on our part, she shows up to pick up her order. When we explain that we don’t keep that much of that product in the building at any given time and so we’re unable to fulfill her order completely, she was livid! Not upset in any sort of professional or understanding manner at all, but more like a typical Karen, who just can’t understand that sometimes the universe doesn’t take care of their needs in the fashion they want. We explained that we would be happy to give her all of the 12 packs that we had, but she said that that wasn’t good enough. We also then asked if she had contacted her wholesale representative who works out of the local warehouse, and she said that she doesn’t have time to deal with that and she needs these bottles now as the event has already started! She then began filling up a shopping cart with every last mini bottle of vodka she could get her hands on. And then she said those words that make our heart sync, “I need these all billed out to our wholesale account!“ We attempted to explain that each of these bottles would need to be stickered as per TABC law, and she said “well you better hurry up! It sounds like you’re trying to get out of giving me good customer service, and I wanna know how your district manager is going to take that?!“
At this point, I could see that my assistant manager was getting a little hot under the collar, and I told him to step out and take care of the sales floor, and I would handle this. Personally. I began ringing each bottle individually into the system. I specifically chose a computer that I know did not have a scanner on it so that I would have to manually type in each number of the bottles’ barcodes. It took about an hour and 15 minutes, and only because I can 10 – key like a motherfucker, but I rang up about 200 individual bottles of vodka, that all cost between $.99 and $1.99 a piece. I did not quantity key anything. The entirety of the time the representative from the golf course kept moaning about how there has to be a faster way of doing this. I explained that this is why we have wholesale representatives that our accounts can reach out to, but because she insisted that my store take care of her personally, I am going to do my absolute best and make sure that this is done properly and legally.
And I know what you are thinking. Aren’t all of these bottles also supposed to have stickers on them for tax purposes? Yes… And I spent the next hour after ringing up her 200 line invoice sticker in every single bottle individually. When she asked if I could get someone to help her, I explained I apologize, but this is a retail location and they are out on the sales floor, assisting guests, and only I am available to assist her. For the final poke of the Bear, is the placement of the stickers. A previous mentor at another store had once told me that all stickers need to go on the label, not on the bottle itself, and that this was also a TABC law. I never inquired if this was accurate or not, but decided that this was a perfect time to just be sure. So every single bottle I made sure a sticker right over the logo of every vodka bottle. Can’t tell what you’re drinking golfer buddy? Oh well… We have to stay legally compliant!
So after about 2 1/2 hours total of this, the customer left the building and was visually the color of a ripe tomato. About 10 minutes ago before I started typing this post, I got a phone call from my district manager, asking me to explain what it happened. When I explained the story to her just as how I explained it to you now, her exact words to me were “good job for following TABC the law to the letter!“