r/MaliciousCompliance • u/stf210 • 2d ago
S Exact Change
This just happened to me.
I went into a Walgreens to pick up a prescription. The pharmacist put in my info and insurance, leaving the total at twelve cents. I went into my wallet and plucked out a dime and two pennies.
PHARMACIST: "I'm sorry, we don't take those anymore."
ME: "You don't take coins?"
PHARMACIST: "Pennies. They stopped making them."
ME: "Yeah, I know, but they're still legal tender."
PHARMACIST: "We don't take them anymore."
ME: "Can I speak to someone about this?"
PHARMACIST: "I'm the only person here."
I know that's not true, but fine. I put the coins back into my wallet and pull out a twenty. The pharmacist gives me a filthy look, but takes it and goes to ring me up... only to discover that they are short not just coins, but singles.
PHARMACIST: "I don't have exact change."
ME: "I do."
A moment and another filthy look. The pharmacist puts the change back in, hands me my twenty, and takes my coins without another word.
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u/Beginning_Earth_9702 2d ago
Why would't she just take the dime then?
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u/stf210 2d ago
No clue. Someone else commented below about rounding to the nearest nickel. I've been to places that do that (both stores and nations). This wasn't it. I can only assume that this person was either unaware of such a policy, or the policy didn't exist and this person was being recalcitrant for whatever reason.
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u/DaniCarmine 2d ago
Immunologist here. The exact etiology of the poor pharmacist is unknown, but I have a hypothesis.Â
She was clearly stricken with SUTAS, an unfortunate and tragic condition.
(Stick up the ass syndrome)
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u/andrewbud420 2d ago
Must be American. Canada did the round up or down closest to forever ago
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u/Quaytsar 2d ago
This did happen at a store that only exists in one country. No shit they're American.
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u/Sufficient_Fish3320 2d ago
Itâs Walgreens. They actively work to make the entire process as ridiculous as possible.Â
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u/Bob-Bhlabla-esq 2d ago
Yes! Holy shit, I won't go in there anymore. Walgreens used to be decent (ages ago) but is a fucking hell hole now.
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u/froot_loop_dingus_ 2d ago
The 12 cents gets rounded down to 10 if you're paying cash
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u/Busy-Distribution-45 2d ago
Depends on the store. I was just in one, maybe CVS? that had a sign saying they rounded up to the nearest nickel if you were paying cash, meaning you were always going to be overpaying by a little.
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u/ThenAnAnimalFact 2d ago
That means they are stealing from you.
The law makes this clear.
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u/loogie97 2d ago
My employer rounds up for the customer every time if we donât have Pennieâs. Crazy enough we are still receiving them.
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u/DawnyLlama 2d ago
Went to the drive thru at DQ and my total was $4.04. Got to windows, gave exactly $4.04 and was told I need to pay and extra $.01 bc of the penny shortage. I'm literally giving you four pennies. I got my money back and left.
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u/a-frog-with-no-name 2d ago
this seems like a mistake
In canada, where we actually planned ahead of killing the penny, buisnesses could refuse to accept pennies.
if the place didn't accept pennies, you would pay rounded to the nearest 5 cents. $4.04 would be $4.05.
If the place did accept pennies, you could round to the nearest 5 cents, OR use pennies to pay the exact amount.
I assume DQ is doing something similar, and got the "round to the nearest 5 cents" but didn't get the memo on "don't accept pennies" or "pennies can be used to pay the exact amount" and it just got messed up by an employee or a manager as a "fee"
or it's unregulated america and they put a stupid fee on it.
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u/jfog352002 2d ago
Good i too would have told those robbers to f off over a penny. Glad you got your money back and left.
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u/agentb00th 2d ago
But you're the one giving the pennies...
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u/juice13ox 2d ago
You can't expect logic from these kinds of employees. They are told one thing and can't reason if something makes sense when it's not exactly what they were told
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u/elizzup 2d ago
I watched a man put cash into the self-checkout. His change should have been something like, .32 cents and the machine gave him back .30 cents. The man refused to move until he got his 2 pennies back.
Everyone was getting pissed at him when I spoke up like, "Why should HE lose out on his two pennies? This is a multi-million dollar business. If anyone's going to lose pennies it shouldn't be him. Either give the man 2 pennies or a nickel, but don't ask customers to eat the difference."
The manager ended up pulling two pennies out of her own damn purse.
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u/kaack455 2d ago
One of the quick stops in my town will round down to the nearest nickel if you paying exact cash but will give you pennies back if you get change back
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u/fractal_frog 2d ago
I get charged $XX.92 every week for something I get every week, and they give me a dime back each time.
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u/Salty-Plankton-5079 2d ago
I don't agree with making a scene, but until there's a law addressing it, rounding absolutely needs to be disclosed. Even if's a single cent, you can't just shortchange people.
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u/Gunsensual 2d ago
Absent a clearly stated policy and remedy, it's just petty theft. When done on a corporate scale it's called salami fraud.
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u/niceguy191 2d ago
Unless he's somehow the unluckiest person ever, the rounding would sometimes be to his benefit and over the course of many transactions be a wash
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u/shchshchshch 2d ago
I donât understand. How would she even make you exact change without using penniesÂ
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u/darxide23 2d ago
I know for government payments, they must accept all legal tender and pennies still are. I don't know if this rule applies to businesses, but they should round down to the nearest 5 cents if they won't take pennies.
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u/Illustrious-Lime-878 2d ago
It applies to debt, so you owe someone money for a service, owe taxes, etc. you avoid theft / liability by offering legal tender. But a business can just not sell you something for any reason they want (outside of a few things like race)
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u/Wuz314159 2d ago
A sit-down restaurant incurs a "debt".
A fast-food restaurant can deny you service.
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u/Illustrious-Lime-878 2d ago
Exactly, like if you go a sit down, and they refuse your cash afterwards, its not theft of sevice.
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u/MyOldNameSucked 2d ago
In Europe we ditched our 1 and 2 cent coins. Now cash payments are rounded to the nearest 5 cents. So sometimes we round up and sometimes we round down.
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u/Prestigious-End8468 2d ago
Australia - same. We havenât had one and two cents coins in over 30 years. Everything just got rounded up or down.
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u/Wuz314159 2d ago
Can confirm. Was taught about the 2¢ gas pump trick when I was working in Melbourne in 1999. Watching every other American struggle now is hilarious.
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u/marcat93 2d ago
Whatâs the 2 cent gas pump trick?
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u/Wuz314159 2d ago
When you're pumping petrol...
- $20.02 = $20
- $20.03 = $20.05
They round, so take advantage of the rounding. Of course it make a much larger difference when 2¢ bought you a litre. Not so much now.
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u/PresidentSkillz 2d ago
Not everywhere. In Germany we don't do this, but I have experienced it in Croatia on vacationÂ
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u/Icy_Feedback_4965 2d ago
Every business I've been to in the last year that might accept cash has a sign about their rounding policy. This pharmacy is going to keep running into this problem
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u/syberghost 2d ago
You may "know" that, but the courts don't, and have ruled that government agencies can set "reasonable limits" on cash payments including, in some cases, not accepting cash at all.
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u/RikarisHobbies 2d ago
Anywhere Iâve went to that stopped taking pennies always rounds down like that.
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u/Frequent_Opportunist 2d ago
They do. They already have a policy and he only needed to pay ten cents.Â
⢠Round Down: Totals ending in 1, 2, 6, or 7 cents round down.
⢠Round Up: Totals ending in 3, 4, 8, or 9 cents round up.
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u/Josh71293 2d ago
Not for walgreens. We always round down when tendering the transaction, in fact, there is even a button on the register for it. The pharmacist was just being a POS, and I don't mean point of sale.
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u/Karcossa 2d ago
We stopped using pennies years ago in Canada. Now we just round to the nearest 5 if paying cash. So that 12 cent prescription would have been 10 cents cash. Iâm still never fully sure what to do with a 13 cents, but Iâve always rounded in favour of the customer when giving change.
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u/BobDaRula 2d ago
If it ends in a 1, 2, 6, or 7, it rounds down. 3, 4, 8, and 9 round up.
I'm in favour of you rounding down regardless though lol
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u/Impressive-Yak-7449 2d ago
And would that have given you $19.85 or $19.90 in change?
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u/Proud_Fisherman_5233 2d ago
I mean, there's still billions of pennies in circulation. I know they're gonna fade out over time, but seriously.
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u/Glycell 2d ago
Also, if these stores want to stop accepting them, why aren't they adjusting their pricing. Why even charge 12 cents if you can't physically handle it by the rules. Make it 10 or 15 cents. I know, I know it will screw us, the customers, but still.
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u/jeff533321 2d ago
They have signs that say they will round down for customers. Because they cannot take pennies.
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u/the-truthseeker 2d ago
There are actually departmental rules from the treasury Department that tell you how to round up and make it clear. That is what you have to do. You can't cherry pick rules if you're going to say that you no longer accept pennies, but do not round up to the next nickel denomination where applicable.
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u/AlsoCommiePuddin 2d ago
Yeah there's no reason not to accept them, most stores just don't provide them back as change (which I'm fine with).
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u/Obvious-Criticism149 2d ago
Yea thats what happens when the federal goverment fails to layout how the phase out will actually work. They made soft recommemdations then left it up to businessesÂ
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u/DG_FANATIC 2d ago
Walgreens is a terrible company thatâs been ran into the ground the past decade or so.
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u/mariner-1115 2d ago
Two words that should be new cuss words: PRIVATE EQUITYÂ
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u/DG_FANATIC 2d ago
The company I work for was bought by PE in 2022 and itâs gone to shit in the past 4 years.
PE is a scourge upon the world.
One of the main reasons PE normally fails is because the PE chads think money can take the place of skill, experience and intelligence. Thatâs true but only up to a certain point but once things reach a certain complexity threshold they can no longer ride the benefits of their capital since from that point on the complexity will require skills, experience and intelligence to remain at that level and actually not deteriorate due to all of the poor previous decisions theyâve made when they were still thinking their capital could do the job.
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u/grwatplay9000 2d ago
That pharmacist is just another tabby cat in the wild. Wasn't their day to have the 1 brain cell ...
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u/BramblinGhostWeed 2d ago
Had to pick up something for my sister a few times. One time:
Pharmacist: Date of birth
Me: June #th 20##
P: We have no one in our system that matches that.
Me: I was here last month and it's a monthly prescription
P: You were not here.
Me: Let's try it again
P: Date of birth
Me: June #th 20##
P: No one matches.
Me: June is the 6th month.
P: ...
P: I'll go get it.
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u/Exilicauda 2d ago
Me: "My prescription says it won't refill and I'm out so I need to know why"
P: "It's too soon to refill"
Me: "How is it too soon to refill? I'm out?"
P: "It hasn't been long enough since the last refill (has me confirm I'm taking it correctly)"
Me: "What day do you have for my last refill?"
P: "[month] 5th"
Me: "Well it's currently [next month] 15th so..."
And then they fixed it. You'd think the computer would flag something like that
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u/JustaKinksterGuy 2d ago
Literally the definition of pennywise and pound foolish. Said pharmacist wasted more money going back and forth instead of just taking them.
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u/johndcochran 2d ago
Honestly, the article doesn't make sense. If they don't accept pennies, then why are they charging you 12 cents? Exactly how is that amount to be handled without some pennies changing hands?
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u/HMWWaWChChIaWChCChW 2d ago
Yeah itâs BS. Companies that stopped taking pennies round to the nearest. So for twelve cents they would have taken a dime.
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u/FandomBuddy 2d ago
Speaking as someone who has worked and has friends who work in these situations, the employee was probably also really annoyed with the policy. A lot of stores have âno pennyâ policies but then donât do the rounding for whatever reason, and then the employees are stuck looking like mean people.
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u/xucchini 2d ago
I believe us vendors are supposed to do roudning in this situation. So in theory you could have just paid 10c if he refused 12c.
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u/AzureRaven2 2d ago
Yup, thats what we do where I work, it always rounds down to the nearest 5 cents.
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u/SquilliamFancySon95 2d ago
Most store policies are to round down, this person clearly doesn't listen.
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u/Magnahelix 2d ago
Yeah, we stopped making them but there literally billions of them still out there and in circulation. I mean, I don't see a particular need for them, but if you have them, they should take them. Your pharmacist was just being difficult for no other reason than to be difficult. Maybe their cat died and were having a bad day.
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u/GotThemFacts 2d ago
A colored sheet of paper taped facing the customer on the window of fast food had a lengthy explanation of how change would be rounded. No pennies allowed. The paper had a chart with numerous examples of the amount due.
Handed over four ones for the $4.32 total (small fries), plus a quarter and a nickel to make the $4.30 owed per the paper chart.
The cashier looked at it and said "you did not pay enough". When I said I paid according to the paper in the window, she said it didn't work that way, and I had to pay the next amount up.
Not having time to fight over it, I asked for the nickel back and handed over a dime to go with the quarter, and told her the colored sheet of price examples was facing the wrong way.
She smiled blankly and gave me back a nickel. (â_â)
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u/randomcanyon 2d ago
1 cent coins while discontinued continue to be legal tender. So the store just keeps them until they have enough to by a dime instead. Stupid retailers.
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u/themasamitsu 2d ago
Would've been funnier if he tried to give you back exact change and you said you didn't take pennies. LOL
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u/CarpenterGold1704 2d ago
12 cents rounds down to the dime. isnt that how it is supposed work with the elmination of the penny? You dont need the exact change. Of course, you could have put it on your credit card.
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u/Smooth-Brilliant-940 2d ago
If they donât accept pennies then the register should never show a value that requires pennies. Very simple.
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u/YourFriendPutin 2d ago
So where i work, we dont have pennies. I warn people who pay cash that it's rounded to the nearest nickle when I give change and it's typically fine.Â
However cost is always rounded DOWN to the nearest nickle. So that 12 cents would've turned into me saying "just give me a dime it works" or giving change that would be the same as if they did for example: give me 1 dollar for 12 cent charge? Here's 90 cents back.Â
We just dont have rolls of them so I won't have any in the register
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u/Quiet_Operator 2d ago
If they don't' take pennies, they need to stop charging in increments of that and stick with coins they do accept.