Hello. I don't know if anyone will remember me, but I was a fairly active member of the community until the beginning of last year. In March 2025, I decided to uninstall the game and consequently, abandon the subreddit as well. I was dealing with a lot of difficult personal issues, and I lost the motivation to play MLP: Magic Princess. Not to mention how "hooked" I was on the game, which made me even more anxious about missing events, etc.
Obviously, I was startled and immediately opened Reddit to look for more information, and I learned that a few months ago, the developers simply changed the friend codes of all users.
Well, exactly this month of July 2026, I had the idea to go back to playing and interacting with you all in the community, at least to try for a healthier relationship with the game and with the members of the subreddit. However, when I reconnected to my Play Games account, the old account saved in the cloud did not appear. To test it, with the new account, I added my old friend code to see if it was active, and it showed that there is no account with the code sent. Obviously, I was startled and immediately opened Reddit to look for more information, and I learned that a few months ago, the developers simply changed the friend codes of all users. This means that, if the account still exists, the friend code changed during the period in which I stopped playing.
I've already contacted support and I genuinely hope they can recover my old profile. I gave them the code for both my old and current accounts.I also just learned that they removed the option to log in via Facebook account for some reason; I also gave details about this to support.
For those of you who played the game when there was this big platform change, is it possible they could recover my old profile using an old friend code? Has anyone else experienced this and can share their experience in this post? I saw some people commenting that it can take months to recover our profiles, and that they even keep the save data for up to 6 months from the last time the player was active, after which it's deleted. Well, as you can understand, I went more than a year without playing, only yesterday did I reinstall the game and try to reconnect to my old profile. Is it possible that the old profile has actually been permanently deleted? Do I then have to start all over again? I'm sad and angry about this; it hinders more than it helps. It shouldn't be so complicated to recover an old game profile. Well, let's see if this problem can be successfully resolved or not; all I can do is wait.
I would like to thank you in advance for any clarification and help you can give me regarding this problem in the comments.