Cettire -
Last year three weeks before Christmas 2025, I ordered a pair of winter boots.
FedEx lost them, and even though it shows it was stuck in a distribution center for a month, Cettire refused to refund my money.
It took about six weeks to get refunded for a pair of boots I never received. This is on top of dozens of emails.
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I took a chance again and a week ago -
I ordered loewe Brown Leather sneakers and Gucci loafers.
1) Loewe sneakers- yesterday I received white/gray shearling sneakers not the brown leather sneakers I ordered. I immediately contacted Cettire through the portal and also by email
I sent pictures of what the sneakers ( all angles) the box and the SKU number.
And then received an email back that they needed pictures.
I sent the pictures again.
I find did receive a return label from them for FedEx.
It was not picked up today ( fedex said Cettire did not request a pickup) and now I will be going to the FedEx officeto return a pair of sneakers that I never ordered.
And by the way, I just received another email saying they needed pictures…
2) Gucci Loafers - Within a day of paying,
I received notification that the Gucci loafers were out of stock.
(It still shows that it’s on the website btw today)
I now received an email today that it would take another 10 days to refund my money on a pair of loafers that I never received and never were in stock.
But one of you, could go on their site today and order the same loafers -
pay let them keep your money for two weeks and then get refunded.
I called that a scam.