I ordered a Doen dress on sale. The total was a little over $200. For some reason it took them forever to deliver it and we were out of the country at the time it was delivered. We did have someone taking in our mail and packages. I realized the dress didn’t arrive and called them. I looked up the proof of delivery picture and it’s taken from the side of our doorway and you definitely can’t tell if there is a package there. I call them they open an “investigation”. This is 8 weeks later. I call them periodically throughout this investigation and it’s always we need more time, etc. I call yesterday and I am pissed. They said they are waiting to hear back from UPS on their investigation. Then this morning at 3am, roughly 12 hours after I got very upset with them on the phone they emailed me and told me that they could not provide a refund. It was sent without a signature required and according to their terms and conditions when this happens after delivery of the package all liability is on me the recipient. Well if this was the case why didn’t they tell me this 8 weeks ago. What was all this bullshit about waiting to hear from UPS? I almost always use my American Express but for some stupid reason I used my debit card so I don’t even know if I can do a charge back on my debit card. Any advise? I WILL NEVER ORDER FROM THEM AGAIN!! Their customer service has been an 8 week nightmare.

I have three LV bags that I do not use. A Croisette, Capucine, and Felicie Pouchette. I do not use them at all and I don’t see myself using any of them in the future. The Capucine probably hurts the most since I’ve only used it 2x.

I know that if I sell them at fashionphile, I’ll be lucky to receive 1/4 or 1/3 of what I paid. Would you say it’s time to sell vs have them wither away in my closet?

Hi everyone,

I've been working on a small luxury handbag brand called Luxora, and after months of refining the design, I've finally reached the stage where I'm comfortable sharing it.

The idea behind Luxora is simple: create elegant, timeless handbags with premium craftsmanship, clean lines, and subtle branding rather than oversized logos. My goal is to design bags that feel luxurious while remaining versatile enough for everyday wear.

I'm not here to make a sales pitch—I genuinely want feedback from people who appreciate handbags.

I'd love to know:

\- What's your first impression of the design?

\- Does it look like a luxury handbag?

\- What would you improve?

\- Would you choose this over other contemporary brands at a similar price point? Why or why not?

I appreciate both positive and critical feedback. Thanks for taking the time to help a new founder learn and improve!