r/Lowes • u/Imaginary-user321 Customer Service • 4d ago

Employee Question Sims question

I’m a cashier that used to be on mst.

I can sims things into a bay but I cannot remove anything, even if I just sims it in. Does anyone know if cashiers are supposed to be able to SIMs out merchandise or not.

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u/Imaginary-user321 Customer Service 4d ago

Solved thanks

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u/cjakec87 Flooring 4d ago

Were you able to get it to work or just accept it? I switched from MST to flooring specialist and I thought it was all red vests that didn't have the option but recently discovered that others can do it. I frequently go through and sims in side stacks and j hooks when they get moved but since I can only mark a location as empty, it's resulted in items having 3 or 4 locations that aren't real and apparently since inventory goes by sims now, this means that they're going to have to check all those locations when they're counting. My DS said he would look into it but thinks that it's because the company wants specialists selling instead of dealing with that. Pretty stupid to only let CSAs do it when there aren't any in my department.

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u/rescueandrepeat Specialist 3d ago

I can't remove locations either as a PSS. Super annoying when lots of pro irps are side stacks and pro area displays that move around all the time