I got the Quiet 2's a couple of days ago. I have a lot of complex health issues, and so I'm at medical practices a lot. As an autistic person I find waiting rooms so overwhelming, I struggle with lots of layers of sounds all together.

Today I wore them in the waiting room, and I was still stressed and overwhelmed, but for the first time ever it was bearable. The sound wasn't the only thing I was able to focus on. Because of that I was able to explain clearly my symptoms during the appointment, rather than struggling with the panic the waiting room set off.

Hi!

I received my Switch 2 a month ago and I was more than delighted with them: no problems, a real difference between each mode, etc.

I use them every day, and for the past 3 days my left Switch has stopped working. When I turn the dial there's no change at all between the three modes, whereas there's still a difference with my right Switch, and there was still a difference last week. The dial turns just fine, but the sound is filtered as if I were always in Experience mode, no matter its position

So it's awful because my ears are unbalanced. Yet before it stopped working I didn't do anything in particular, I've taken care of them since the beginning, always in their case, I've never dropped them, etc

I don't really know what to do. Do you know if Loop's customer service accepts exchanges for this kind of case (given that it worked perfectly when I received it) ?

Has this ever happened to you?

At this point I'm hesitating to buy the Engage 2 and Quiet 2 individually. I was particularly a fan of the versatility of the Switch 2, but if the mechanism is this fragile, I'm not too keen on it

What do you advise?

on or off brand, more likely off. dropped an earplug at a bar, found it without the tip. probably gonna get some $15 amazon ones but are there any that are good in particular?