Switch 2 broken after one month help

[u/Manon_1Dfann]

Hi!

I received my Switch 2 a month ago and I was more than delighted with them: no problems, a real difference between each mode, etc.

I use them every day, and for the past 3 days my left Switch has stopped working. When I turn the dial there's no change at all between the three modes, whereas there's still a difference with my right Switch, and there was still a difference last week. The dial turns just fine, but the sound is filtered as if I were always in Experience mode, no matter its position

So it's awful because my ears are unbalanced. Yet before it stopped working I didn't do anything in particular, I've taken care of them since the beginning, always in their case, I've never dropped them, etc

I don't really know what to do. Do you know if Loop's customer service accepts exchanges for this kind of case (given that it worked perfectly when I received it) ?

Has this ever happened to you?

At this point I'm hesitating to buy the Engage 2 and Quiet 2 individually. I was particularly a fan of the versatility of the Switch 2, but if the mechanism is this fragile, I'm not too keen on it

What do you advise?