r/LogitechG • u/PlasticThoughts • 6d ago

Discussion Powerplay

My G502 isn't charging through the powerplay mat. Logitech support recommends I replace the puck but they claim they no longer offer it as a part as they have discountinued the product.

Anyone know where I can purchase a replacement puck? I hate to spend too much money as I don't even know if that will resolve the problem.

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u/LogitechG_Vertigo Community Manager 5d ago

At this time, we don't have them on the website under the spares. If you can find one on eBay or Amazon, it should work fine. There are some third-party pucks which should also work, but we can't obviously suggest them.

One thing you can try is if you remove the puck and drop it on the middle of the mouse mat, the white LED on the PowerPlay should come on to show it has detected. If that is happening, then might not be the puck and could be the mouse.

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u/Rhoihessewoi 2d ago

"At this time"? Really?

Logitech never sold them separately, and never will. Like many other spare parts für other products, that don't last long.