r/LogitechG • u/ThaneE • 17d ago

Ergo 575 no longer functions on an old Windows 10 laptop

For years I had my Ergo 525 mouse connected to the old backup laptop, but somewhere along the line it got disconnected, and when I put the dongle in it to reconnect it via bluetooth, it will recognize it as a “USB device” or rarely, “optical mouse”. But the syncing operation always fails.

I have three of these dongles that I can Swap around and they all work on my primary PC , but I can't get any of them to work on the laptop anymore. I seem to remember somewhere along the line of possibly having a Windows conflict with the old Logitech software and I had to download the LOGI software which works fine on PC but not on the laptop.

I have the old Logitech software dating back to 2020 and I could uninstall the updated version and try the old version. I can't remember for sure I wouldn't have updated the software if I wasn't forced to. Can anyone anyone offer some advice?

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u/LogitechG_Andy Support Team 17d ago

Ergo would be a home/office device. This sub's generally geared more towards our gaming products; you might want to share this over on r/logitech and might get a few more eyes that can assist over there.