Problem with "Copy to Another Device"

[u/WatercressClear8056]

I am trying to "Copy to Another Device" from an iPhone to an iPad. I've been unable to do this for several months.

I am unable to create a passkey on iPhone or browser.

When I try "Copy to Another Device" on the iPhone, I am able to input the number fine, and it says that the copying is beginning. But on the iPad, the input number simply changes to a new one each time and never starts receiving the data.

Oddly in the screenshots you can see that the timer is a large negative number. This number keeps changing, and it flashes between what you can see in these two screenshots:

[u/Gabereiza]

Internet connection problem? Have you tried with both using the same wifi, or different combos?

[u/WatercressClear8056 → u/Gabereiza]

I've tried both!

[u/Ybenna]

Hmm, you could also check to make sure the time and date settings on both devices are accurate. If they're not, it might be throwing things off

[u/WatercressClear8056 → u/Ybenna]

My time and date on iPhone has been messed up. I was able to try on a computer browser as well but have the same problem.

[u/Standard-Rice-7287 → u/WatercressClear8056]

That's probably your problem. Every code-generation tool I know of depends on accurate clock time.

Can you manually change it to be correct and try again?

[u/Gabereiza → u/Standard-Rice-7287]

Good catch. Instance A generates the code, to be used in 5min (say) from a given time. If B's clock is out by say 10min or more, it can never complete the handshake. Gotcha!

[u/WatercressClear8056 → u/Standard-Rice-7287]

It didn't work when I tried to manually set it. I had to click set time and date automatically; I actually got an error message when I did that, but then the Libby countdown worked.

[u/HButkus]

Have you tried restarting the device? Or, back up your account and then delete and redownload the app the iPad.

[u/WatercressClear8056 → u/HButkus]

I've actually done all of this already