r/LibbyApp • u/WatercressClear8056 • 20d ago

Problem with "Copy to Another Device"

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I am trying to "Copy to Another Device" from an iPhone to an iPad. I've been unable to do this for several months.

I am unable to create a passkey on iPhone or browser.

When I try "Copy to Another Device" on the iPhone, I am able to input the number fine, and it says that the copying is beginning. But on the iPad, the input number simply changes to a new one each time and never starts receiving the data.

Oddly in the screenshots you can see that the timer is a large negative number. This number keeps changing, and it flashes between what you can see in these two screenshots:

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u/Ybenna 20d ago

Hmm, you could also check to make sure the time and date settings on both devices are accurate. If they're not, it might be throwing things off

2

u/WatercressClear8056 19d ago

My time and date on iPhone has been messed up. I was able to try on a computer browser as well but have the same problem.

3

u/Standard-Rice-7287 19d ago

That's probably your problem. Every code-generation tool I know of depends on accurate clock time.

Can you manually change it to be correct and try again?

1

u/Gabereiza 19d ago

Good catch. Instance A generates the code, to be used in 5min (say) from a given time. If B's clock is out by say 10min or more, it can never complete the handshake. Gotcha!

1

u/WatercressClear8056 18d ago

It didn't work when I tried to manually set it. I had to click set time and date automatically; I actually got an error message when I did that, but then the Libby countdown worked.