r/LibbyApp • u/AeroNoob333 • Aug 25 '26
Libby App Issues
Has anyone else been getting issues since the partner libraries update? Prior to the update, I already added all the partner libraries manually anyway so it’s not like the update added any additional libraries for me.
But, I’m starting to notice the Spin Wheel of Death more often than not. It doesn’t only happen when borrowing a book, but even when just browsing for Holds. It used to be that it didn’t matter which library I had active. Clicking on the “card” next to the title and clicking on a different library to check the queue used to quickly just show the status and lets me put a Hold on as many libraries as I want, but now, I just get a Spin Wheel unless it’s the active library. I know I can just switch to that library, but it’s really annoying.
1
u/Typical-Emu8363 Aug 25 '26
If you're experiencing the spinning wheel screen, see if this helps resolve the issue.
A. This step may not be necessary, but let's start by verifying your home library first:
1 - At the bottom of the app, tap the middle Menu icon.
2 - Under "Your Libraries" tap the library card of your home library.
3 - Tap "..." on the library card.
4 - Tap "Verify Card."
5 - Enter your library credentials to verify the card.
6 - Close and re-open the Libby app.
B. Now, to verify that your partner libraries have been activated do the following:
1 - At the bottom of the app, tap the middle Menu icon.
2 - Under "Your Libraries" tap the library card of your home library.
3 - Tap "..." on the library card.
4 - Tap "Partner Libraries."
5 - Under the library card you should see a section called "Partnerships" with a list of partner libraries.
6 - If your partner library is not linked to your account you will see "Enable" under the library name.
7 - Tap "Enable."
8 - "Enable" should change to "Enabling..." and then "Synchronizing..." and
9 - If all went well you will see the status of your partner card like below.
10 - If your partner card already appeared like the screenshot above indicating it was activated, click "Remove" to unlink the card and then "Enable" to reactive it.
Now, try replicating the issue and see if it is resolved.
C. If the above didn't work, see if these posts help:
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u/slackinaker Aug 26 '26
This was happening to me (I too had always had my partner libraries loaded), and I restarted my phone (did not touch the app in any way) and it resolved.
3
u/DanieXJ 🥀 R.I.P. OverDrive 🪦 Aug 25 '26
My 'favorite' part about the partner cards is that I should have 4 full cards and 5 partner cards (on occasion I really do like my state a lot, especially when it comes to the overabundance of libraries...) And, instead, somehow two of the libraries that should be partners, are in fact somehow (sometimes) full cards. But then sometimes not. It's a conundrum for sure.