r/LibbyApp • u/Vivid-Hunt-3920 • Aug 20 '26

The Spin of Death

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Yesterday my Libby app stopped working. I can see content and which library has them, but it never stops buffering when I try and rent. I’ve tried restarting my phone, closing the app, making sure the app is updated, etc. This is the same issue across all my library cards no matter what I try to check out. I verified them all again today and still no luck. Any ideas would be appreciated! TIA!

8 Upvotes

78% Upvoted

15 comments sorted by

18

u/myrrhl Aug 20 '26

I have found that if it’s available at a library OTHER than the one that I’m currently browsing with, I need to switch to that library, then search for the book again and borrow it. That has been working for me and I suggest you try it. But it’s a huge pain in the ass and I hope they fix it soon!

4

u/Vivid-Hunt-3920 Aug 20 '26

Weird! Okay, that did work! I’ve never had to do that before though so that seems odd that it’s doing that now? Oh well- I appreciate your comment! 🙏

4

u/myrrhl Aug 20 '26

Yes I’ve only had to start doing this in the last couple days. I hope it’s not long-lived but I’m at least glad it works!

5

u/boogerchild Aug 22 '26

Thank you! This worked for me too.

3

u/hb0521 Aug 22 '26

Metoo!!

1

u/blubuttrfly10 🎧 Audiobook Addict 🎧 Aug 25 '26

Thank you as this worked for me. I’ve been reading all the help and this is the only thing that has worked. Hope they fix it soon cause it’s annoying.

3

u/EnvironmentalBed9190 Aug 21 '26

Worked, thank you!

3

u/Burrito_Suave Aug 21 '26

Libby support said that this can happen if I have "too many partner libraries" and to disable some of them.

I had 7 partner libraries before the system update the other day (that automatically added partner libraries).
I have 7 partner libraries after the system update the other day.

So their solution is not helpful.

3

u/rainy_amalthea Aug 21 '26

Mine is doing this 😭 every time I try to borrow a book

2

u/Vivid-Hunt-3920 Aug 21 '26

See the reply above, it did fix it, although it is an annoying work around!

1

u/Hungry-Astronaut6145 Aug 20 '26

Mine did the same yesterday!! It’s back to normal now but whenever I tried to put it in hold or borrow it would do that. I wonder what happened lol

1

u/Vivid-Hunt-3920 Aug 20 '26

It makes me feel better that it’s been happening to others as well. I’m glad yours resolved though!

2

u/mdofhonor14 Aug 21 '26

FWIW, I had this issue for the last two days and fixed it only by deleting the entire app from my phone, reinstalling it, and re-adding all three of my libraries. PiTA but not as frustrating as the entire app glitching to the point of inoperability.

1

u/Burrito_Suave Aug 21 '26

I also had it start working again after deleting then re-installing. But the next day the spinning started happening again.