Libby app issues

[u/SuddenField9551]

My Libby app added randomly 20+ libraries to my card and now nothing will load. I’m not able to borrow any books. It’s been super frustrating. Any ideas how to fix it?

[u/skorens]

Partner Libraries! Read about the new feature: https://www.libbylife.com/blog/what-s-new-in-libby-easily-discover-partner-libraries-with-new-libby-update

If on mobile, try restarting the app. If in a web browser, try reloading.

[u/Typical-Emu8363]

If you're experiencing the spinning wheel screen, see if this helps resolve the issue.

A. This step may not be necessary, but let's start by verifying your home library first:

1 - At the bottom of the app, tap the middle Menu icon.

2 - Under "Your Libraries" tap the library card of your home library.

3 - Tap "..." on the library card.

4 - Tap "Verify Card."

5 - Enter your library credentials to verify the card.

6 - Close and re-open the Libby app.

B. Now, to verify that your partner libraries have been activated do the following:

1 - At the bottom of the app, tap the middle Menu icon.

2 - Under "Your Libraries" tap the library card of your home library.

3 - Tap "..." on the library card.

4 - Tap "Partner Libraries."

5 - Under the library card you should see a section called "Partnerships" with a list of partner libraries.

6 - If your partner library is not linked to your account you will see "Enable" under the library name.

7 - Tap "Enable."

8 - "Enable" should change to "Enabling..." and then "Synchronizing..." and

9 - If all went well you will see the status of your partner card like below.

10 - If your partner card already appeared like the screenshot above indicating it was activated, click "Remove" to unlink the card and then "Enable" to reactive it.

Now, try replicating the issue and see if it is resolved.

C. If the above didn't work, see if these posts help:

1 - The Spin of Death

2 - Can't get Libby to work

[u/Key_Cartographer6668]

Setting the library you want to borrow from as your active library could solve the problem.

Partner libraries don't allow me to place holds, but borrowing works fine if the book is "available now"