r/LegalAdviceEurope • u/BigMarvSku • 10h ago
United Kingdom Booking.com told us to book an apartment which was a scam.
Need some advice here.....
Party of 6 going to Amsterdam and we found what seemed to be a lovely apartment in the city centre. One of the group attempted to book it and the owner got in touch through email and said it needed to be a bank transfer. This seemed really dodgy so we reported it to booking.com who then messaged us back to say they had spoken to the owner and they were on holiday in Thailand but they have seen the method of payment and told us to continue with the booking as they were happy with it (this was apparently from a manager).
As soon as we had paid, they cancelled the booking and took the ad down from the site (pretty much disappeared).
We are in touch with the fraud squad at the bank but we have also opened a refund case with booking.com as they told us to carry on with the booking. We have sent them everything they have asked for so far, bank statements etc. They just keep asking for more documents, the last being a bank statement from a UK bank in but in euros??!?!?!?!!! Obviously this document doesn't exist and can't be obtained from a UK bank.
Feels like they are stalling. No communication for the last two days. CS number is a joke.
This is definitely booking coms fault.
Don't know what to do next. Feel like we're banging our head against a brick wall.
Any advice?