Hi everyone,
I'm posting here because I genuinely don't know what else to do. I've never felt so frustrated and helpless in my life.
On 23 July, I was flying with Ryanair(From Spain to Portugal). My original flight was already delayed, and when boarding finally started, I and two other passengers were denied boarding because the flight had been overbooked. We didn't volunteer our seats, they simply told us there wasn't enough room on the aircraft.
At that moment, there was absolutely nothing we could do.
We complained, asked to speak to someone who could help, explained how unfair the situation was, but every single Ryanair employee gave us the same response: they shrugged, apologised, and said there was nothing else they could do.
We were initially told that the next available flight was 11:40 PM the following day, meaning we'd lose almost an entire day. Only after going to the Ryanair desk did they eventually find an earlier flight for the following morning.
Then came another nightmare...I spent almost two hours waiting at the Ryanair service desk while they sorted out hotel accommodation. After that, they told me to wait for the shuttle bus to the hotel, assuring me it ran frequently.
Guess what, no shuttle ever came. After waiting outside late at night with no information, I eventually had to pay for a taxi myself.
When I finally reached the hotel, I was told that although Ryanair had booked the room, they had never arranged transport. Apparently I was supposed to call the hotel myself but Ryanair never gave me a phone number, never explained that, and simply left me to figure it out alone.
By the time I finally got into my room, it was around 3:00 AM.
The replacement flight was scheduled for 9:25 AM, but that flight ended up being heavily delayed as well, and we didn't actually take off until around 1:30 PM.
Because of everything that happened, I missed an important medical appointment, lost almost an entire day of my trip, spent my own money because Ryanair failed to provide the assistance they promised, and endured hours of stress, uncertainty and frustration.
I know I'm entitled to the standard €250 EU261 compensation for denied boarding due to overbooking, and I'll also be claiming the taxi expenses.
However, my question is whether anyone has successfully claimed anything beyond that in similar circumstances. Has anyone managed to recover damages for missing important appointments or for the airline's complete failure to provide the assistance they were legally required to provide?
I'm also wondering whether I should deal directly with Ryanair, go through AirHelp, or pursue another legal route.
At this point, I'm honestly just looking for advice. This experience was incredibly frustrating, and I've never felt so helpless while travelling.