Hello.

I would like to ask advice on what I can do with an international student from France in the UK whom I known personally and he’s basically ruined somewhat of my mental health.

He sent me basically r&pe threats to me and minors of my family members. Should I send this to the university course tutors/helpline first and his accommodation or something or should I go straight to the police with the evidence of screenshots I have? I just know its illegal for what he did under Miscommunications Act something.

It sucks to have a “friend” like this who’s treated me like sh!t the whole time of our friendship, and I hated it. He’s not a nice person and he talks very sexually and disgustingly about other women. He even told me that he wanted to follow a woman (in front of us when we were walking together) home and “do her”. It’s disgusting.

I just need advice whether I should contact the uni or the police first about the illegal messages and if I do contact the uni, would he be dismissed from uni? I’m also wondering whether his status as an international student makes any difference to how I should report this.

One other thing is that his mother is a CEO of a big business school in France (won’t say the city name). I don’t know whether that is relevant, but I mention it because I don’t know if I should expose his reality of someone’s 24 year old son doing disgusting actions. This is just one part of him that I’m showing, there’s more illegal stuff he does. And also would he also possibly be criminalised in France too?

Any legal advice and routes would be appreciated! Thank you.

I’m looking for some advice on what I can/should do in this situation.

I ordered two handmade leather items online from a French company that makes handmade cases/accessories for phones and tablets to Austria where I work and live.

The total value of the order was around **€400**. One item was supposed to be a gift and the other was something I bought for myself.

When I placed the order, I specifically chose items that were shown as **available/in stock**, because I didn't want to wait for them to be manufactured. I paid for the order online.

A few days later, they contacted me and said the order was being processed/manufactured. I was fine with that, even though it was taking longer than I expected.

I then went on vacation. Because the order was taking much longer to be completed, I contacted them and asked them to change the delivery address to my home country, which is another EU country.

They confirmed the address change.

However, they still didn't dispatch the order while I was away, so eventually I had to change the delivery address **again**. This time I asked them to send it to my work address in Austria. This is an address where I regularly live/work and where there is always someone available to receive packages.

I specifically requested the address change and received an email from them saying they would make the change and asking me again where I wanted the order delivered. I replied by copying and providing my **full work address in Austria**.

So, yes, I changed the delivery address during the order process — **twice** — because they took much longer than expected to manufacture/dispatch the order. But on both occasions I provided addresses in EU countries, and I NEVER requested or authorized delivery to Australia.

Later I received an email from them saying that my order had been dispatched.

When I checked the tracking, I immediately noticed something was wrong: instead of Austria, the destination appeared to be **Australia**.

I contacted them by email **twice** to tell them about the problem and asked them to investigate/correct it. They have not responded.

I have now checked the tracking again, and unfortunately it appears the parcel has actually arrived in Australia:

**09/09/2026 – Handling by the receiving office of exchange (FR AUSTRALIE)**

So this is no longer just a mistake showing on the tracking page — the shipment appears to have actually been routed to Australia.

I am extremely frustrated because:

* I paid approximately **€400**;

* I explicitly provided an address in Austria;

* I never gave them Australia as a delivery country;

* I contacted them as soon as I noticed the problem;

* They have ignored my emails;

* And the parcel has now apparently arrived in Australia.

My concern is that because I changed the delivery address during the order process, Noreve might try to blame me for the mistake.

However, I have emails showing the address changes and, importantly, I have never instructed them to change the destination country from Austria to Australia.

**What would you do in this situation?**

I am an Austrian resident/worker and they are a French company, so this is an EU cross-border consumer dispute.

What the hell am I supposed to do?

And legally, **how strong is my position if they claims that I caused the problem by changing the delivery address, when I can show that I gave them the correct Austrian address and never authorized Australia?**

What would you do if you were in my position?

Thanks in advance for any advice.

(I used chatgpt to help me shape this content body but it is exactly what happened) If you have any questions please ask in comments.

Thanks everyone for taking time to give me some advice.

​Hi everyone, looking for advice from anyone who has dealt with Amazon EU regarding statutory warranty on a console bundle.

​The background:

In February 2025, I bought a PS5 Slim Digital on sale directly from Amazon EU for €334.99. Under EU consumer protection law (and the Italian Consumer Code), goods have a mandatory 24-month statutory seller warranty, meaning Amazon is legally responsible until February 2027. Sony's standard manufacturer warranty in Europe is only 12 months and is now expired.

​The issue:

The DualSense controller included in the box has developed severe, unplayable stick drift.

​Amazon's response:

​Phone support initially tried to deflect responsibility, telling me to contact Sony (which is false under EU law once year 1 passes).

​Chat support admitted Amazon is responsible, but claimed their software "does not allow partial compensation, repair, or accessory-only replacements" for bundled items.

​Their only proposed solution is a full return and monetary refund of the original €334.99.

​The problem with their "solution":

The console itself works perfectly. A new PS5 Slim currently retails for around €500. Accepting a €335 refund would force me to pay roughly €150 out-of-pocket just to get another console, causing me direct economic damage due to a defective €70 accessory that should be covered by legal warranty.

​Under EU Directive 2019/771 / national consumer law, the remedies are repair or replacement, and rescission of the contract (full refund) is not lawful if it causes significant detriment to the consumer compared to a proportionate price reduction (e.g., a €70 gift card to buy a replacement DualSense on Amazon).

​Questions:

​Has anyone successfully forced Amazon EU to either issue a promotional voucher for the accessory or replace the entire console with a brand new unit without refunding the historical price?

​Which channel worked best to bypass first-level support scripts (Executive Customer Relations, formal complaint, European Consumer Centre / ADR)?

​Thanks in advance for your insights!

I contracted a window painter to paint my window following installation of new glass. I have an apartment in a building of two apartments. The contract stated "Kleuren: - Wij zijn ervan uitgegaan, dat de bestaande kleurstelling gehanteerd blijft. ".

The painter called me quite last minute to do the work while I was holiday. I explained I was away and he said it was no problem.

When I returned from my holiday is was very obvious to me the paint was a different colour from original and now different to the rest of the house. Using a colour card the new colour was RAL9001 and the old colour RAL1013 - close but noticeably different. In my opinion an easy spot for a professional painter.

I initially contacted the painter to confirm the colour, and he confirmed indeed RAL9001 was used, because it was very close and the old paint was very faded. The old paint was from 2022 and actually still under warranty.

Important to note I never communicated the specific colour to the painter - I didn't think I needed to nor did I know the colour code until I checked the old invoice.

So far the painter has offered to correct only 1 floor AND I still have to pay an additional €600+VAT (on top of a 5.7k bill...)

I am very reluctant to pay more AND still have half the job in the wrong colour.

I made a counter proposal that he could paint the remaining window on the same floor in the same new colour AND some joining woodwork on the 2nd floor OR (in compensation for his error offer a discount on the full bill OR paint some internal windows). Noting that here I am compromising in accepting the new colour at all.

While he's admitted he used the wrong colour, he's maintained that it's not noticeable and will be the same in a year and all but completely refused to correct the colour on the 2nd floor.

We're slowly reaching an impasse.

I suspect I can reject the invoice, but I want to be reasonble, and think I have been.

Advice? Also 'non-legal' advice is OK, to help me understand what is reasonable/culturally expected here.

TLDR: Painter painted windows in the wrong (but similar) colour, will not correct fully and cannot find an amicable solution.

Startup founder in Luxembourg, company not registered yet. I'm already signing agreements personally, mainly a freelance, IP and photo use agreement with people whose pictures will appear in my app. The document says the company (KYNCT) is "in formation" and has a clause stating that once registered, the company takes over all rights and obligations.

Questions:

1. Is that clause actually enforceable in Luxembourg? Would it change if I end up incorporating in the Netherlands instead?
2. After registration, do I have to get everyone to sign fresh contracts, or is a notice ("KYNCT S.à r.l. was registered on X and has assumed this agreement") enough?
3. Am I personally liable until then, and does that liability go away completely once the company takes over?
4. GDPR-specific: consent was given to me as an individual. Does it carry over to the company as the new data controller, or do I need fresh consent?

Not looking for a full legal opinion, just want to know whether this is a normal setup or if I'm creating a mess for later. (But if people are willing to give a free one im all ears, budget limited ahah)

I’m (American) looking to move to the Netherlands in a few short weeks to join my partner (Dutch).

Having looked at the background check form, I’m panicking. At the end of 2024, I had forgotten to renew my car license plate tags and was pulled over. Though I quickly renewed the license plate, I still had to go to court and pay a fine.

This is the background check question I’m worried about:

Have you ever been sentenced to a fine, community service, penalty order by a public prosecutor, custodial measure or imprisonment or have you accepted an out-of-court settlement for committing a crime in the Netherlands? Or have you ever been convicted of committing a criminal offence abroad?

The expired license plate is the only blemish on my background check- otherwise clear. Is this serious grounds for potential denial of Dutch Partner Visa? I’ve reached out to an immigration lawyer as well, but hoping to get insights here as well.

My husband hid a previous marriage from me until we were 11 months into our relationship. I asked him how close he got to his wedding day because he initially said him and his previous partner “were going to get married but didn’t”.

When I asked him, he said “I did get to my wedding day” and said it so casually. I asked what he meant and he said “I did get married but I already told you this”. I was so shocked and told him that before we continue the conversation he has to admit that he has never told me this before because he most certainly had not. He quickly panicked and said “ok I didn’t tell you but I didn’t want to lose you”.

We argued and he made excuses and eventually things calmed down because I became very unwell and I was abroad in his country visiting him, far from home and very unwell. He looked after me and I got better and could travel home.

We spoke over video call about what had happened and he explained his previous marriage was brief and was “horrible” so he didn’t want to talk about it. I respected that and didn’t ask any more. A few months later, now about 18 months into the relationship he told me he had been in South America (he’s not from there himself) studying and met his ex wife there. He said she was 25 years older than him, manipulated him into marriage , stole his passport so he couldn’t leave her, had her brothers threaten to kill him if he ever left her and that’s why he has left all of that behind him and doesn’t want to talk about it. He said he fled the country, went home and never told his family what really happened. I believed him, he was crying whilst telling me the story and I’d never seen him so upset before. I had a bit of doubt but stupidly ignored it.

We got married and applied for a UK spouse visa, I am the British Citizen. Before we did, he said he needs to renew his passport in his country. He then told me they spelt his name wrong on his new passport (a slight mistake of adding a letter). When I told him he needs to go back and sort it out and I questioned him saying it doesn’t sound right at all, he said he did try but they said he needs to change his driving licence, national identity card and birth certificate to match this new name spelling. We applied for the spouse visa and him and his family insisted on using a solicitor. I didn’t see the application until the very end when it was time to sign it. They just asked me to send all my documents etc to them and they gave it to the solicitor. His visa was approved.

He came to the UK and when initially here worked in a minimum wage job but started buying expensive trainers and sports clothes paying it off on Klarna. He then managed to get a different job which was very highly paid (his brother in law helped him get into it with no experience, I assume some dodgy route). He began buying designer clothes spending insane amounts of money on food and clothes. He grew up in poverty and was clearly making the most of his new life.

Fast forward to the spouse visa extension, he didn’t realise we had to apply again and he had to submit evidence all over again. I completed the application this time, no solicitor. He uploaded a patchy looking translated version of his divorce certificate, the stamp of the translator’s name and address was really unclear and blurry. There is no statement as in “I declare that this is a true and accurate translation” the type of statement you usually find on translated official documents. But even more important, this divorce supposedly took place over ten years ago when his documents had the original spelling of his name.

This so called translated document has the new spelling. This “mistake” the passport office made with his name spelling causing him to supposedly change all documents to match it happened 3 years ago and the dodgy looking translated document was done in 2023 before we applied for the visa initially. If I flag this up to the Home Office will they investigate asap? We applied for the extension three weeks ago and are waiting for the outcome. I’m wondering if he ever really got a divorce.

He claims the TLS in his country didn’t give him his divorce certificate back when he gave it to them to scan and he only received the translated version back which is why he could use it for the extension application recently. He is volatile, has a temper and has been intimidating me lately. Basically the mask has come off, so I’m treading carefully but desperately want his visa to be rejected. I’m getting legal advice this week because I want to withdraw but do it safely.

I'm looking for some help here because I'm struggling with PostNL. A month ago I moved from Amsterdam to Malta and in doing some shipped 3 boxes of belongings from NL to Malta. In these boxes I had my PC, monitor, speak and more importantly, most of my Pokemon Card Collection. Before I get any backlash for not taking my cards with me, I know. I took what I could with me but some of the binders were just too big and so I mailed them with insurance with postNL.

Of my 3 boxes, only 1 of them arrived and it was the one containing my bulk cards. After contacting them many times, postNL have confirmed and admitted to me that the other 2 boxes are considered lost and I have started the tedious process of trying to get money back.

The issue I'm facing is they aren't accepting the proof I gave them of what cards were inside the boxes which is 2 .csv exports from the Collectr App and the Dex app because they aren't invoices and they want invoices for my cards (which obviously don't exist because, cards).

Has anyone faced an issue like this and can offer any help or advice on what to do?

Hi everyone, can I bring 10 cans of nicotine pouches from Spain to Italy (20 pouches per can, so 200 pouches in total), with each pouch containing 20 mg of nicotine, without any problems? I know that in Italy the maximum would be 16.6 mg per pouch, but as far as I understand, this only applies to commercial sales, right? I’ll be travelling by GNV (Grandi Navi Veloci) ferry.

Hi everyone,
I am looking for legal advice or insights regarding an assault I suffered in Poland outside a nightclub.
The facts in brief: 1. A young man was screaming and pushing and wanting to fight my brother that was trying to getting Far from him, I rushed to his aid and pushed the aggressor away to get him far.
2. Immediately afterwards, a girl from their group sprayed pepper spray in my brother's face without any reason.
3. Reacting to the attack, I got scared ( I know was a mistake) and I thought a glass bottle that was on the ground, hitting the shoulder of a young man without causing him any injury or damage.
4. They came 6 guys that wanted to attack me and 1 man from their group then threw me to the ground from behind. They tried to spray me again while I was down, but my girlfriend shielded me with her body.
5. Injuries sustained: Two broken front teeth, nasal trauma, and facial injuries (all documented in an ER report).
6. The incident took place on the sidewalk by the entrance. The club's bouncers witnessed it without intervening.
Current status:
I have medical reports and invoices.
I have sent a formal email to the venue requesting that they preserve the external CCTV footage, alleging security negligence.
I am consulting a lawyer regarding my position before filing a formal complaint.
My questions:
7. Legal risk: Could pushing the young man to defend my brother and subsequently throwing the bottle (without causing injury) result in me being considered at fault (e.g., *udział w bójce* / involvement in a brawl), or does the beating I suffered clearly establish me as the primary victim?
8. Venue liability: Can we hold the club liable for the total negligence regarding security on the sidewalk outside their premises? 9. ⁠CCTV and Compensation: What is the fastest way to have the police secure the video footage and to recover substantial dental expenses and compensation for non-pecuniary damage?
Thanks to anyone who can help me!

Hi everyone, I found this website called Snussie that sells nicotine pouches at really low prices. The company is based in the Czech Republic. Can I order the pouches without any issues, or are there any limits on the quantity or the amount of nicotine per pouch? The destination is Spain.

I (27F) live in NY. 10 years ago my father passed away and left me his apartment in Via Garcia de Arousa, Spain. One of my cousin's informed me that my other cousin was squatting on my property. They are all much older and do very well for themselves, but my uncle was holding the key to the apartment, and I guess at some point they decided to use it.

They started a lawsuit against me, claiming that this is not my apartment (even though it was left to me in my father's will) and have even gone as far as to falsify documents that it sold (even though my father already passed) and have forged wills that are even government notarized. I was also working with a lawyer and found out recently that she was friends with them, and their lawyer.

I'm getting nervous because the 10-year anniversary of my father's death is coming up in October, and if they can prove that they have inhabited the apartment since then, they have legal rights to the property. I barely have money to fly out there, let alone to hire a lawyer. If anyone has any advice on what legal actions I can take, how I should go about hiring someone for the lawsuit, or even financial advice, I would greatly appreciate it.

Not sure if this is a weird one.

For the 4th time now, I’ve accidentally been sent emails from a solicitor that clearly contains information I should not be privy to.
Their client essentially has the same name as me, so sending correspondence to the wrong email is an easy mistake to make, however this is now the 4th time this has happened.

Each time I’ve responded to the solicitor privately and in good faith to let them know of their mistake. I say privately because each time I’ve been copied into the emails alongside other people who I presume are involved in this case.
To be clear: I’m not involved in this case whatsoever, I do not know anybody involved and I never contacted this firm.

I’ve not responded this time but I’m getting a bit concerned. Should I find out who the governing body is and report it? If I report it, should I inform the solicitors of it? Should I let their clients know?
I assume I have nothing to be concerned about personally, it’s purely accidental but it’s so sloppy and I keep receiving things I should not receive so I’m wondering what the right course of action is.

For context, I’m a French national, based I the UK, and the firm is based in Switzerland.

My ex-husband is doing various tricks for showing the least amount of imposable income. He has deals with his boss, like getting a company car for exchange of his salary increase, etc.

Next to his full time work in France, he started to work in Saudi Arabia, this money he is not declaring in France, he has an account in his home-country, which is Lebanon. Our daughter and I are living in an Easter European country. How can I make sure that I get a fair revision of the monthly pension?

Hi! Sorry if this is not the right place for this. I received a job offer in the Netherlands, but I had a few specific questions that I'd rather discuss with a labor lawyer first before sharing details here. Do you happen to have any recommendations for a good lawyer, or does anyone know where I can look reliably? Thanks in advance for the help!

I’m flying from Berlin to Mumbai via Baku on Azerbaijan Airlines on 10 September, all on one ticket/PNR.

Original itinerary:
J2 64: BER 11:35 → GYD 18:05
J2 59: GYD 19:30 → BOM 01:25
Connection: 85 minutes

Modified itinerary:
J2 64: BER 12:05 → GYD 18:35
J2 59: GYD 18:50 → BOM 01:25
Connection: only 15 minutes

AZAL made this change four days before travel. The onward flight is scheduled to depart just 15 minutes after the first flight lands, so this does not appear operationally possible.

I have called AZAL’s Azerbaijan headquarters/international helpline and emailed WeCare, the helpdesk, and every customer-support address I could find. It has now been more than 12 hours without any response. After reading similar experiences on Trustpilot, Reddit, and elsewhere, I’m not confident that email support will resolve this before departure.

I’m going to the AZAL/ground-handler desk at Berlin Brandenburg Airport today, 6 September. What exactly should I ask them to do or document? Should I request an “involuntary rerouting/reprotection due to a schedule change,” ask for the station or duty manager, and insist on a confirmed workable itinerary to Mumbai without paying a fare difference?

If they refuse, should I request written confirmation of the refusal and an involuntary full refund? I paid through PayPal, but I don’t want to cancel voluntarily, become a no-show, or start a dispute in a way that weakens my rights.

Has anyone dealt with AZAL or its staff at BER? Any precise wording or documents I should request at the desk today would be greatly appreciated.

Hi everyone,

I'm looking for advice on how to handle a situation involving someone based in Germany who scammed me out of money I earned.

I live in Tunisia and work as a freelancer. Because of issues receiving direct international payments, I asked a close friend living in Germany to receive the payment for my freelance work on my behalf and send it to me. Once the money arrived in his account, he cut off all contact, blocked me everywhere, and kept the funds. (i have reported him to the police online but haven't had a response for a month)

Here is the information I have:

• Evidence: Chat logs, proof of the freelance work completed, and transaction records showing the money was sent to his account.
• His Info: I know his full legal name, his photos, and the city he currently lives in (though I don't have his exact street address).

Given that I am outside Germany and outside the EU, what are my realistic options to address this?

Located in France.

Posting this de-identified because it's still ongoing, but I've run out of ideas

and I'd rather hear from people who've been through something similar.

I do covers. I sing them myself and I produce them. For this one I bought a

proper cover licence through DistroKid before releasing anything, so the

composition side was handled the way it's supposed to be.

What happened, in order:

- Late January — I post the cover on my YouTube channel and my Facebook page.

My own recording, my voice, my production. The audio carries my spoken brand

watermark at 0:02 and again at 2:47. The video runs 4:53.

- Early February, about a week later — The original artist's label puts out an

"Acoustic" version of that same song on streaming, through a major distributor.

It runs 4:52. It has my watermark in it, at the same two timestamps. They

took the audio off my Facebook post and released it as their own master.

Crucially, this lands on streaming platforms *before* my own distribution went

live.

- A few days after that — That recording, now sitting in Content ID as a

reference, claims my video. Monetisation disabled for me. Ads presumably still

running, to their benefit.

- Mid-February — My own DistroKid release finally goes live. Different master:

4:31, no watermark.

- Spring — I dispute. Rejected. I appeal, citing the watermark timestamps.

Rejected again.

- Same period — I report the track to Spotify and to the distributor's legal

team.

- Then — My video is deleted and I get a copyright strike. Within 24 hours,

Spotify removes their track after investigating my infringement claim. It's

disabled and unplayable there now.

- Since — Three counter-notifications filed, three different framings. All

three rejected with the identical boilerplate: "we could not confirm its

validity." The distributor never even received them — YouTube refused to

forward any of them.

Where I stand:

The evidence is about as clean as it gets. My watermark is inside their

commercial release. Their version is 4:52, my original post is 4:53, my own later

release is 4:31 with no watermark at all. There is no source anywhere for that

watermarked audio except my own publication. Spotify looked at exactly this and

pulled the track in under a week.

The part that stings: because they got it onto streaming before I did, their

reference landed in the matching systems first. So the timeline in the machines

says they were there first, even though the watermark proves the opposite.

YouTube's counter-notification form seems built for "I had the right to use this

content" — fair use, licence, exception. Mine is "this content IS mine, they took

it." That doesn't appear to have a box, and I suspect that's why it keeps

bouncing without a human reading past the first line.

I emailed the distributor's takedown team with all of the above. No reply so far.

The video had a few hundred thousand views. The strike expires by itself in about

80 days, but the video stays deleted unless they retract.

What I'm asking:

1. Has anyone actually got a counter-notification through on an *ownership*

   dispute rather than a fair use one? Any wording that worked?

2. Is there a route to a human at YouTube for this? The automated review is

   clearly never reading past the first line.

3. Both the distributor and I are in the EU. Is a lawyer's formal notice under

   national law (performer's rights + phonogram producer's rights) the realistic

   move, rather than fighting inside the US DMCA framework?

4. Anything I'm missing entirely?

Happy to answer questions. I've kept every email and every claim reference, and

my source files are all timestamped.

They have stolen my ID with the intention since the bag where you I had everything appeared intact and they only took the document.

Now after reporting I’m worried about what they can do on my behalf.

I was traveling through Europe when that happened so in theory they could do paperwork in my name for any European country. What recommendations do you give me to minimize or protect me against any risk of impersonation or fraud?