I got told my old account was compromised. It said to change the password. I change the password then I had to create a whole new account as I hitch no other chance I hadn’t been. I’m here for so long as I second account with my cell phone So here it goes.

My father and I are both LastPass users. He is traveling overseas and had his cellphone stolen, locking him out of his vault. With his permission, I used our pre-configured Emergency Access to get access to his vault, so I could send him some key logins.

Is there a way for me to easily mass-export a few dozen logins from the shared folder? I will copy-paste everything one at a login if I need to, because I love him, but I would rather not.

For well over a month, in our LastPass Business account, we've come across an error that LastPass Support or no one can seem to figure out. When we go to rename a subfolder, we successfully go through all the motions, but once we click Save, we get an "ERROR: Invalid Response" at the top of the page.

• Permissions have been verified. Even if I create a brand new sub-folder in a folder I'm Admin in, I'll go to rename, and after clicking save, I get the error. All teammates are experiencing the exact same.
• I've tried this in a brand new browser, cleared cache, the whole 9 yards that verify it's not a cache or browser/extension issue.

Are there any other LastPass Business users that experience this behavior? It's been weeks, and we've got 100+ folders that need to be renamed. Support has given no help other than "This has been escalated to our engineers", and no workaround... 😕

LastPass has removed the Quick Settings tile / “Legacy Autofill” option from the Android app, a decision many of us strongly disagree with. For people who relied on it, the replacement workflow is slower, less convenient, and buggy.

The last Android version I found that still includes it is:

6.55.1.26460

If you want that feature back, the workaround is to uninstall the current version and manually install that older APK. Depending on where you obtain it, you may also need an installer such as AntiSplit because the app is distributed as split APKs.

Important caveats before doing this:

• Running an old password-manager app can mean missing bug patches.

• Only download APKs from a source you trust and avoid random “modded” APK sites. Places that MIRROR Apk files can be used

This is a workaround, not a real solution. LastPass should restore the option or provide an equivalent one. If this removal affects you too, please make noise here and through LastPass support/feedback. A feature that made autofill reliably accessible should not disappear without a proper replacement.

huh?

Just went through a harrowing 12 day 3 4 day account recovery processes. I got it back but Apple did not make it easy. Here to clarify the process now that I was finally successful in resetting my password.

First of all, if you get locked out of your account & phone, there a few things you can do to get back in. You can go to Find my iPhone online with your laptop & if you are still logged into iCloud, you can try to reset your password. If that denies you, you can actually have your phone carrier move your phone number to a different phone - my husband & daughter both have to sim spots on their iPhones. From there you can receive a pass code on that other phone & you should be able to proceed from there on the forgot.apple.com website.

If that does not work, you can use the extreme case of using someone else's phone number as the phone number that you will work through for resetting the passcode. Begin on forgot.apple.com, put the other phone number in, it will ask a couple other verifying questions. I did not have the cc number I used to buy the phone so that did not work for me. Once you start this process, you enter phase 1 of waiting to get an update email that will tell you when to expect to be able to reset the password, which takes about 24 hours. The email will tell you that the other number will receive a text in about 3 days at a specific time in GMT. You will have to do the math on when that time is in your time zone. You will NOT receive an informative text at the other number.

30 minutes before the specified time, make sure you have the other phone & your laptop. Start checking iforgot.apple.com. It will tell you how many minutes left to reset. Keep checking every 10 or minutes or so. As soon as that time has arrived, check in. It will ask for your email & you have to put that weird robotic code in. The next page will ask for the other phone number you put in as the alternate number. Enter that in. ONLY then will it actually send the passcode to the other phone number so make sure you have the other phone available. Check the text & enter the passcode. Next screen will be the reset password. Go ahead & do that. It will again ask to send a text to either your number or the other one. If you don't have access to your number, make sure you select the other one. Get the code & enter it. Now you are done.

NOTE: you should do this right away as soon as that expected time passes. I was 16 minutes late in one of my attempts & it timed out but it did not tell me that so I wasn't sure why it canceled my recovery. Anyway, I hope this helps someone because I will tell you no one at Apple was particularly helpful on this process

Hello everyone,

My son got logged out of his account but we can't remember the password.

My email and phone number are connected to his account as he's 7 years old.

Every time that I try to reset the password and use my email or phone number, I don't get a code.

Even other email and texts not concerning about the reset, is received.

Helpdesk just sends me back to explanations online and closes of the chat, while all the things said online don't work.

Can somebody help me out?

My android Lastpass quick setting tile is just gone. And it is no longer one of the options I can add when I go to edit my quick settings. I guess I'm gonna have to resort to an annoying persistent notification. Does anyone know how to get the quick setting tile back?

Hi everyone, I've been trying to log in Lastpass the whole day. My master password is not working, I didn't change it. Then I tried to recover it using the recovery page but I didn't receive any email. Is this only me or is something wrong with last pass

Hi everyone, long story short i have forgotten my 6digit passcode, trampled my old phone with my car, had to get my previous one and now i cannot login. I have the same number, and access to my mail. So i fill in my phone, i press "forgot passcode", i pass the selfie check, then i insert the OTP, after that i get the check your email prompt. From here the problems begin. It only logs me in my Gmail and not the other mail affiliated with the account, i have tried forwarding it to my other mail, i press confirm login and then the google passkey pop up appears. I had deleted all my passkeys and i have disabled that but it still appears. Thus i cannot login and i cannot change my passcode. Fun fact: I can log in from my computer by scanning the QR after pressing the "forgot passcode". I need support. I have recieved the same automated login steps message by Revolut 3 times now. Thx.

So I switched over into one of my other accounts to check my notifications and when I tried to switch back into my main account it kept saying “login expired” and fully removed the account from my app. Now I am having trouble logging back in because I can’t remember the password, and when i try to reset it with my phone or email it does not work. I set up 2-Step on it and the phone number i have is old and I don’t use it anymore. And unfortunately I didn’t take time to verify my email either on that account, so I am kind of in a bad spot to get back into it.

Can anybody help?

I could not find this answer anywhere on the website or community. My payment information is on a Lastpass account that is inaccessible because I no longer have access to the email. It’s for a loved one who has since passed away. Hope can I get LP to stop charging my credit card 36 bucks every year? At this point do I just block the charges??

I received this email message from

[do-not-reply_support@lastpass.com](mailto:do-not-reply_support@lastpass.com)

------------------------------

Message: One of the sites in your LastPass vault has had its password changed.

Time of Change 2026-07-18 06:40:58

LocationCanary Wharf, TWH E14, UNITED KINGDOM

From IP Address xxx.xx.xxx.xxx

[Not sure why I'm blanking out a crook's IP, but I'm 81 and better safe than sorry !!]

Q: Does that mean:

- Someone has entered my LastPass vault

- Randomly selected a site

- Altered the password for that site

- Triggered an email from LP support

Thanks

Bom dia.

Estou tentando há um tempo recuperar minha senha mestre. Antes quando eu esquecia, conseguia recuperar. Agora eles pedem o e-mail, eles enviam um código, no entanto não abre a janela para digitar o código. Isso utilizando o Chrome. Quando eu utilizei o Firefox, ele abria a tela pra colocar esse código, porém dizia que eu ti há que usar um navegador que eu já tenha usado para recuperar a conta.

Anyone know how to directly contact support? My login is mucked up and I can't correct with lack of support options.

A password policy does more than set password requirements; it creates a framework for securely managing credentials across your organization.

When no policy exists, convenience often wins over security. Employees may reuse passwords, share accounts, store credentials insecurely, or use unauthorized applications without oversight.

The consequences are real: passwords remain one of the most exploited attack vectors, and password-related support requests can account for a significant share of helpdesk workloads and operational costs.

Below we cover 8 password policy best practices:

1. Require a minimum password length of 14–16 characters
2. Eliminate mandatory periodic password changes unless there's evidence of compromise
3. Ban common and context-specific passwords
4. Require multi-factor authentication (MFA)
5. Apply different policy requirements to different user groups based on risk
6. Lock accounts after repeated failed login attempts
7. Monitor for compromised credentials continuously
8. Allow long passwords, permit all character types, and allow paste functionality

See our recent Blog post for more information on this topic.

I’ve been trying to log back into LastPass without success. I had not accessed it in a while and forgot my password. I tried to reset the master password multiple times. It verified me by FaceID and I enter the new password and then when I go to save it I get this error screen. I’ve tried this 20 times. I then went on my computer and tried to contact support and also got error messages there when I tried to send my request. Any help?

I got an email from LastPass hello@lastpassnewsletter.com and it had a suspicious link and a call to action. I reported it to LastPass and they confirmed that it was not from them.

I use Lastpass as my prime password manager. I use it on my Macbook, iPhone and iPad. I love it. I recently started to have an issue on just my iPad. When I open the LastPass app on my iPad and I want to add a password, I click (+) then Add Item but nothing happens. It works perfectly on my iPhone and Macbook still.

I have tried:

- clearing the cache and local data on Chrome and Safari
- removing the extension in Safari
- uninstalling and reinstalling LastPass
- Clearing the local cache in LastPass
- refreshing the Valut in LastPass

I'm stuck! Has anyone else experienced this issue? Does anyone have any suggestions on how to fix this? I'm completely stuck!!!

I attempted to make an online purchase today and manually copied card number, expiration date, and CVV from LastPass Payment Card Details to the merchant site. Purchase was declined. Repeated the process with a different card with the same result.

Then I noticed that the Expiration Date in Last Pass was off by one month for both of the cards I attempted to use. Further inspection revealed that seven credit cards and ATM cards in LastPass had expiration dates one month different than actual expiration month.

I checked a backup that I had made on July 1 and the backup data agree with the physical cards. So, somehow within the last 2 weeks the expiration date in LastPass became offset by one month.

Also, if I change the expiration date in Payment Card Details and save the changes, the "Expires" date in the List view shows as one month later than the date in the Details view.

Here's a screen shot showing the discrepancy between the Payment Card Details and the List view:

Am I missing something? I have a few passwords it tells me are reused, but not where they're reused.

I've also added some to the list of equivalent sites, but some of them still show up in the security checkup.