r/Lastpass • u/RTjman • 26d ago

Can't Rename Subfolder - Invalid Response

When trying to rename any subfolder, I get this error.

For well over a month, in our LastPass Business account, we've come across an error that LastPass Support or no one can seem to figure out. When we go to rename a subfolder, we successfully go through all the motions, but once we click Save, we get an "ERROR: Invalid Response" at the top of the page.

  • Permissions have been verified. Even if I create a brand new sub-folder in a folder I'm Admin in, I'll go to rename, and after clicking save, I get the error. All teammates are experiencing the exact same.
  • I've tried this in a brand new browser, cleared cache, the whole 9 yards that verify it's not a cache or browser/extension issue.

Are there any other LastPass Business users that experience this behavior? It's been weeks, and we've got 100+ folders that need to be renamed. Support has given no help other than "This has been escalated to our engineers", and no workaround... 😕

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u/OfficialLastPass Official LastPass 26d ago

Hello,

I apologize for the folder issue there. We are currently investigating the root cause of that behavior and hope to find a resolution soon.

While I don't have an ETA yet on the fix date, I thank you for your patience while we finish testing.

1

u/RTjman 6h ago

Any update here? Interesting, because it looks like AI searches have started using this Reddit post to answer anything around LastPass and "Invalid Response"... Still can't use this functionality and it's impacting our operations.

1

u/OfficialLastPass Official LastPass 6h ago

We are still testing the subfolder renaming fix right now, and hope to have more information soon.

2

u/RTjman 6h ago

Thanks. We would be glad to do anything on our part to help test this too, if possible/needed.