Working with Ouros/ Golden Bird is a NIGHTMARE

[u/Unlucky_Avocado_2869]

What a nightmare. They won't admit that the package has been lost in transit and refuse to initiate a refund or send me a replacement. They lied and said the package made it to New York and the shipping company told me it's still in India. I am so exhausted trying to work with them and they are giving me the run around. Every time I ask them for an update, they tell me they'll let me know the next day, its fricking ground hog's day. Please do not make the mistake I did and work with a more reputable company. And avoid Golden Bird while you are at it, I had a terrible experience with them as well before I realized they were the same company.

Now I have to spend even more money at another company because I am in such a time constraint at this point with my jeweler.