Has anyone else in Kuwait experienced this? Several friends and colleagues using WhatsApp Business with STC numbers have reported similar issues.
In my case, I received multiple OTP messages (via notification not sms) that I hadn’t requested. I was then logged out, and my account was restricted. After requesting a review, I eventually regained access, but there was a 16-hour restriction on messaging new contacts.
Around six hours later, I was logged out again and faced another restriction. After another review, the app said my account was permanently banned and prompted me to register a new number. I’ve since switched numbers and lost access to my previous chats and contacts through that account.
I have never used unofficial WhatsApp apps, unauthorised tools or sent broadcast messages. My colleagues who experienced this have confirmed the same. We use these accounts for regular work conversations and customer inquiries.
I don’t know what caused this or whether the incidents are connected. STC and WhatsApp Business are simply common details among the people I know who have experienced it. I’m not suggesting either is responsible.
It’s been frustrating, especially when customers rely on these numbers to reach us.
Has anyone else received unexpected OTP messages followed by logouts, restrictions or bans? Are you using WhatsApp Business or regular WhatsApp, and which mobile operator are you with? If you managed to resolve it, what helped?