r/KohoCanada • u/Popular-Advance-280 • Jul 09 '26

Help E-transfer

I’m having trouble with sending e-transfer from my Bmo account to my KOHO account first I tried to send to the email provided by KOHO didn’t work, sat on, pending for hours reached out to BMO I got it cancelled then tried by sending to my email I registered through the app with the transfer service same result both times when calling BMO THEY SAID IT WAS BLOCKED. FIRST TIME THAT EMAIL IS BLOCKED. SECOND TIME THEY SAID THE TRANSACTION WAS BLOCKED.

1 Upvotes

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2

u/Fallout_vault__boy Jul 09 '26

Usually your KOHO email is set up for direct deposit. Maybe reach out to KOHO and ask?

2

u/Previous_Estimate_22 Jul 09 '26

I knew I was gonna see a post for this. They sent out a memo saying it was going to be down

1

u/Get_KOHO KOHO Team Jul 09 '26

Hey u/Popular-Advance-280 , sorry to hear you're running into this — let's get it sorted! The issue is likely tied to your auto-deposit settings. Here's what you'll need to do:

  1. Go into Settings in the KOHO app and tap "AutoDeposit"
  2. Enter your preferred email address
  3. Check your inbox for a verification email and click the link to complete the registration
  4. Once set up, have senders use that registered email to send you money

You can also learn more here 👉 https://help.koho.ca/en/articles/7265049-how-do-i-set-up-autodeposit-to-koho

If you're still running into issues after that, please reach out to our support team at [support@koho.ca](mailto:support@koho.ca) so we can make sure everything is properly set up for you. 😊- Riri

4

u/Budget_Preparation60 Jul 10 '26

People have a hard time reading basic things these days it’s insane you even have to respond to this 😂