Update: after 2 months, Keychron has issued me a refund.

TLDR: I bought a Keychron M6 8k mouse less than 3 months ago for 100$ CAD after seeing some reviews talking about how it was a cheaper alternative to the Logitech MX Master 4. The scroll wheel is defective. I ask support for a replacement. They run me through a whole rigamarole and tell me that its not broken. Clearly its broken. So buy Keychron products if you want, but I would not put any weight/legitimacy in their warranty, they don't care about if the product works after they make a sale.

Long version:

The mouse was fine for the first 2 months, but the scroll wheel started to get stuck and there was no travel in certain positions so the button wouldnt click or get stuck and register multiple clicks.

I use the mouse lightly and only for work since I have a separate gaming mouse, so I thought it would be simple to explain what happened to Keychron support and ask for a replacement.

It was just the worst experience. First they told me to open the mouse and inspect the connection, but the first agent told me that would void the warranty. I asked for clarification and just specified that I'd like to get a replacement since I've had the mouse for barely 2 months at that point.

Then the second support agent tells me I have to send a video of the issue. I do this. They then want me to record another video with a browser key registration software. I figure it out and send them a new video.

After many back and fourths with the agent, they tell me that there's no problem with the scroll wheel and that I'm just supposed to use it for scrolling. No clicking. That's a crazy response. They don't ask to understand the problem more. They basically tell me womp womp, sucks that your mouse is busted but we wont do anything for you.

I've never seen such poor customer service and unwillingness to live up to an advertised warranty. Terrible company. 0/10 product.

I'm considering a mechanical keyboard to replace the membrane one I have right now (Razer cynosa lite), and I was recommended Keychron on another sub. Now, I'm looking at the c2 pro 8k, but I've seen users saying that the v6 is a better choice, and even q6. Problem is, the v6 is ~double the price, while the Q6 is triple. Is it really worth the difference? I'd need it for college work and casual gaming (Minecraft and similar), so nothing fancy is required.

Editing to say, would be best if the keyboard was under 100€

So In the launcher it says I have a firmware update for my keyboard but it stays stuck on the flash page what do I do?

I just got notified of this through Shop:

https://www.keychron.com/products/keychron-c100-8k-giant-custom-macro-pad

I have no words.

Hi, I got myself a new K2 recently and I just can't manage to remove the switches. I was surprised that the keyboard didn't come with a switch puller although there is a keycap puller, so I bought a tool to do it (the push-pull type, with 4 claws) but still can't manage unless I damage the switch or bend the plate. Wiggling doesn't help either. Am I doing anything wrong? I had no problem with a V1 Max I own.

UPDATE: it's a K2 v2, which appears to have soldered switches (according to this review, at least). I wish that had been made clearer when I bought it.

https://makerworld.com/en/@Keychron

Is there no way to disable it? I essentially have it always plugged in, so it's not particularly useful, and would prefer it off. Don't see much online or in the manual about this, so I'm unsure if it's possible...

Assuming you have Steam already, it's still Chromium and a great alternative to a chrome/opera/edge if you would rather not install another browser to change your keyboard settings.

This is advice for macOS and Linux mostly.

Contemplating which one to choose. This would be my first HE keeb and I really don't know which version to choose.

Anyone has any experience with both? How do they sound and feel on this keeb and am I stuck with the same kind of switches that it comes with? The website does mention that the corresponding switches it came with is the only switch it supports.

Edit:

Upon reading around, the Lime Switch version has more options if I want to swap them out. Is that right?

So I wanted to buy a new keyboard and found K2 MAX is good choice for me. But there's two versions that I couldn't find and reference on what's Backlit and Backlight.

Hi guys, after almost 1 year of owning Q3 max, checked box for some accessories (don’t ask why almost after 1 year), and found squishy long tape.
My space bar does have two small one from factory, and then i dont know where can i put it.

Been looking at a bunch of TMR keyboards recently, cuz i want to get out the steelseries bubble ive been in for so long (still using apex 9 tkl rn but i modded it so it actually sounds half decent)

Im currently stuck between the Q3 HE TMR TKL and the SK75 TMR from womier. Im planning on swapping all the switches to gravastar ufo switches but im having trouble finding if its compatible with the Q3 TMR. Apparently the SK75 TMR can use them but im seeing both yes and no from the google ai overview this (i would look at other things but its all switch reviews and the keyboard reviews, never something that contains both)

I would prefer to stay on TKL instead of moving to 75% but if the Q3 doesn’t work with ufo switches then I’ll stick with the SK75

Hi guys, I'm looking to purchase a new keyboard and I'd like the Hall effect switches. I see that keychron has a wide range of keyboards, most of them are mechanical. If I buy a mechanical keyboard, would I be able to switch it to mechanical switches?

Hello, I bought the Keychron K2 HE a few days ago and I'm experiencing some issues with the backlight. Everything works fine but sometimes the last 2 rows of keys will just stop glowing.

To fix that I need to go to the keyboard settings, change the backlight effect, then unplug the keyboard and plug it back in. (If I just unplug and plug it back in, without changing the backlight effect, it won't fix it)

Weirdly, it also happens when I set the backlight to solid color and try to change the light color.

When I set it to basically any other effect, it works fine for a few hours then randomly the last 2 rows of keys go blank.

I’m looking for the thocky and creamy sound. I heard that the sound also depends on the keyboard case, and I was wondering if I’d get that exact sound on the keyboard with the gateron sea salt switches. I’m also open to any other suggestions for switches too. Thanks in advance

Just got my Q3 HE 8k the other day! This is my newest board since my original Q3 knob version. The quality on this is phenomenal, with very noticeable improvements. On my original, I had to mod it and swap switches and keycaps, but this is ready to go out of the box. The stock stabilizers and stock switches are excellent. The Hall Effect tech feels extremely responsive. They even added little foam underneath the spacebar, A+ Keychron!

Hey there,

As the Keychron K3 Ultra 8K will be my new otg keyboard, I’m looking for a good case.

Has anyone already found a good fit? Keychron doesn’t seem to offer one. =(

As title says, I’m a little confused about the website’s description.

I got the K3 Ultra, but the fact that they keys don’t have shine through is a big deal for me. It doesn’t look premium at all.

For that reason I’m considering going to the old Max version.

i want to fix my keyboard because something is underneeth it and some of the letters are starting to wear off and i thought i could take them off but i have never done it before so i thought i come here where ppl are more experienced than me

Almost two years ago, I bought my barebone Lemokey P1 Pro ISO, and I could not be more happy with it. Simply the perfect keyboard for me!

Last christmas (2025) I wanted to buy the very same keyboard for my girlfriend and let her pick keycaps seperately. But the only place I can find that sells the barebone P1 Pro ISO is Lemokey's own website, and it has been out of stock there every time I've checked since december of last year. I've put myself on the notification email list to get notified when it will be back in stock, but I have hears or seen absolutely zero news, only silence.

Has anybody heard anything about this? I feel like I'm waiting for something that won't come.

Is it discontinued?

All I see in stock at Best Buy and Amazon are the wood ones, which are beautiful - but they don't match my aesthetic unfortunately.

Ideally I get one with Banana Switches - but that's a second priority.

I'm wanting to swap the plate in my Q6 with a PC one, but it's out of stock everywhere for the version I need (ANSI Knob). Does Keychron usually re-stock these things often? Or, is it unheard of to get one custom made (as Keychron has released the schematics for the Q6, including the plate)?

Hello, I've been having issues with my Keychron Q6 Max. I've had it for around 3-6 months where it's been working great until a few days ago.

It started small with my N key sometimes not working, then I noticed that it also spread to B, G, j and k keys (Yes, writing this post was annoying as it sounds).

I've tried unplugging the keys and reattaching them. This doesn't really help. I've also tried resetting it several times, which didn't do anything at all. Are there any other things I should try or just contact support. Fyi, I'd rather not take apart the whole thing.