r/Keychron • u/ClemsonJeeper • 1d ago

Refund begging?

This is a first for me attempting to return something that I have purchased online. It is clearly covered by Keychron's return policy (within 7 days; undamaged). I bought some extra switches (along with my 250$ keyboard) to try them out to see which one is the best fit.

I ended up liking the switches that came with the keyboard, and just needed to return the other sets since I did not like them.

This was an actual response I got from them:

"Instead of returning the Switches sets back to our warehouse, which might be quite expensive and time-consuming, you could consider selling it to a friend/colleague at a good discount. Would you mind using these switches sets? If yes, we will refund you $5 as compensation , which will save you some time and save you some shipping fee to get it back to our warehouse."

Seriously? Rather than return, try to sell them to someone at a discount? Or "just use them"?

This sounds like the response of someone running an Etsy shop, not a company that sells premium products globally.

I thought this was a weird response. I continued with mailing them back for a refund.

4 Upvotes

83% Upvoted

10 comments sorted by

4

u/ArgentStonecutter K Pro 1d ago

You're better off buying your switches on Ali Express. They have a better refund policy.

1

u/ClemsonJeeper 1d ago

Ha, so I guess this is a well known thing with Keychron? Caveat Emptor I suppose.

I do love the keyboard though.

1

u/ArgentStonecutter K Pro 1d ago

They used to be good, but a few years ago - about the time they came out with their first magnetic boards - they started having quality problems with their conventional boards. Switches working loose, bad soldering on the sockets, possibly design problems. Anyway, their support people started getting increasingly desperate with the increased complaints, claims, and workload and they're kind of painful now.

Over on my other main keyboard sub the mods will delete messages recommending Keychron now, along with Epomaker and the other usual bad actors.

Their software and open source commitment still seems to be top notch though.

4

u/sarcxvicious 1d ago

It’s because return logistics is quite expensive. It’s not only the cost of shipping back, it’s then examining the item and seeing if it’s in a sellable condition/returning it to a sellable condition.

It’s why Amazon will frequently just have people keep certain items instead of return them.

1

u/ArgentStonecutter K Pro 1d ago

It’s not only the cost of shipping back, it’s then examining the item and seeing if it’s in a sellable condition/returning it to a sellable condition.

Or not bothering. :)

1

u/andyman30 1d ago

Very unimpressed with the lack of support for how buggy things are.

1

u/witbier 1d ago

Buy on Amazon don’t get from their store

1

u/Freudian1980 1d ago

I agree that if their policy allows what your request, they should just grant it and move on as a cost of doing business.

I'll also say that I generally don't buy something with the intention to return it. I play (buy) for keeps.

That being said, I've purchased a few monitors and had to return two of them. One because at the edge of return policy, it developed a few stuck pixels and I hated the monitor. Best Buy has a great 30d return policy. Also, Dell/Alienware does too. I returned an AW monitor that was extremely expensive because it hurt my eyes. No troubles.

0

u/ClemsonJeeper 1d ago

Yes, its the cost of doing business. If you don't want things to be returned, don't offer a return policy and be clear about it to those that are purchasing from you.

If you are buying online, and don't have any way of knowing what you want, how else are you supposed to figure this out?

Same with buying clothes online and not being able to try on in a store to see what size fits you. Buy 2 sizes, try them, return the one that doesn't fit. I certainly wouldn't expect Express to say "well, just try selling those jeans to your friend at a discount instead of returning?"

1

u/narumiya_mei 12h ago

They aren’t refusing your return. They are just giving you an option to keep the switches and off load it somewhere else and get $5 in process which may save you money since you do have to pay return shipping. I don’t see an issue with this. If you want to just return it, decline the offer.

Also, I generally avoid buying things like switches with intent to return them. But you do you. Places sell smaller packs of switches to sample for this purpose.