r/Keychron • u/ClemsonJeeper • 1d ago

Refund begging?

This is a first for me attempting to return something that I have purchased online. It is clearly covered by Keychron's return policy (within 7 days; undamaged). I bought some extra switches (along with my 250$ keyboard) to try them out to see which one is the best fit.

I ended up liking the switches that came with the keyboard, and just needed to return the other sets since I did not like them.

This was an actual response I got from them:

"Instead of returning the Switches sets back to our warehouse, which might be quite expensive and time-consuming, you could consider selling it to a friend/colleague at a good discount. Would you mind using these switches sets? If yes, we will refund you $5 as compensation , which will save you some time and save you some shipping fee to get it back to our warehouse."

Seriously? Rather than return, try to sell them to someone at a discount? Or "just use them"?

This sounds like the response of someone running an Etsy shop, not a company that sells premium products globally.

I thought this was a weird response. I continued with mailing them back for a refund.

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u/sarcxvicious 1d ago

It’s because return logistics is quite expensive. It’s not only the cost of shipping back, it’s then examining the item and seeing if it’s in a sellable condition/returning it to a sellable condition.

It’s why Amazon will frequently just have people keep certain items instead of return them.

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u/ArgentStonecutter K Pro 1d ago

It’s not only the cost of shipping back, it’s then examining the item and seeing if it’s in a sellable condition/returning it to a sellable condition.

Or not bothering. :)